360 Reclamaciones
Virtual Complaints Book for Peru in WordPress, with forms, registration, management, notifications, and export. Why is a Virtual Libro de Reclamaciones important in Peru? For businesses that sell products or provide services through websites or digital commerce platforms, the Libro de Reclamaciones
About this tool.
Virtual Complaints Book for Peru in WordPress, with forms, registration, management, notifications, and export.
Why is a Virtual Libro de Reclamaciones important in Peru?
For businesses that sell products or provide services through websites or digital commerce platforms, the Libro de Reclamaciones is an important part of consumer protection and post-sale attention. Indecopi states that the virtual book must be accessible through the same virtual environment where products or services are offered, and that the consumer must be able to print or receive a copy of the complaint or grievance. The provider must also make the Libro de Reclamaciones notice visible and accessible.
The provider is responsible for receiving, recording, preserving, and responding to the complaints and grievances submitted through its Libro de Reclamaciones. Indecopi currently states that the response must be provided within a maximum of 15 business days, without extension.
Who should consider using a Virtual Libro de Reclamaciones?
360 Reclamaciones is intended for:
- Commercial establishments open to the public that need a digital channel for their Libro de Reclamaciones.
- Businesses that sell products or provide services through websites.
- E-commerce stores and digital commerce platforms.
- Businesses that want to centralize complaints and grievances received through their WordPress website.
- Businesses that need an administrative record, history, notifications, responses, and exports for their internal management.
Law No. 32495 modified Articles 150 and 151 of Law No. 29571 to expressly include digital e-commerce platforms and require a visible and permanently accessible link to the Libro de Reclamaciones. The Executive Branch published a proposal in July 2026 to update the implementing regulation following those statutory changes; therefore, providers should review the latest official rules and guidance before relying on any specific compliance interpretation.
What does 360 Reclamaciones do?
The plugin provides a WordPress-based workflow for receiving and managing complaints and grievances, including:
- Public virtual complaint and grievance form.
- Consumer identification and contact information.
- Provider information and configurable legal information.
