BePlus Support Snapshot

A support snapshot is a point-in-time diagnostic record of your WordPress site. It captures useful support and troubleshooting information so you can review the site later or compare it with another snapshot.

A snapshot can include site health information, environment details, plugin inventory, theme inventory, recent update signals, active error context, cron-related signals, and summary data for troubleshooting.

The ZIP package contains structured diagnostic files and a human-readable summary to help agencies, developers, or support teams review the site state without needing to inspect everything manually in wp-admin first.

No. BePlus Support Snapshot is designed to generate reports locally on your WordPress site. It does not send snapshot data to a remote service by default.

Yes. Snapshots and generated reports are stored locally on the site unless you choose to download and share them.

The plugin is intended for diagnostics and reporting. It generates snapshot records and report files, but it is not designed to modify your posts, pages, or normal site content as part of report generation.

Yes. Snapshot comparison is a core feature. You can compare two snapshots to review changes and investigate whether those changes may be related to a support issue.

Yes. This is one of the main reasons to use the plugin. Snapshot history and comparison help you understand what changed, when it changed, and what may be connected to the issue.

Yes. Comparing snapshots, reviewing plugin inventory, and checking errors and recent updates can help narrow down whether a plugin conflict or compatibility issue may be involved.

The plugin can be used in WordPress environments that run multisite, but data visibility and support workflows may vary depending on the network setup. If multisite reporting is critical for your workflow, test it in a staging environment first.

Yes, but only after review. The export package is suitable for trusted support workflows, but you should review the contents before sending it because logs and environment details may contain sensitive information.

Yes. Agencies can use snapshots to document baseline states, investigate regressions after changes, and send structured reports to clients, hosting providers, or plugin vendors.

Yes, for normal support and diagnostic use. It is designed for real troubleshooting workflows, but you should still review the generated reports before sharing them outside your organization.

The plugin requires ZIP support on the server. If ZipArchive is unavailable, the plugin will show an admin notice so you can ask your host to enable the PHP ZIP extension.

WordPress core does not maintain a universal, reliable failure history for all scheduled tasks. Overdue cron events are still a useful support signal because they often point to stuck or delayed automation.

It is intended for WordPress agencies, support teams, freelance developers, and site maintainers who need clearer diagnostic context when troubleshooting issues.