BookFunnel

Yes. BookFunnel for WooCommerce requires a BookFunnel account on the Mid List Author plan or above. You can sign up at bookfunnel.com .

BookFunnel matches products using the SKU you set in WooCommerce. You create a delivery action in your BookFunnel dashboard with the same SKU, and BookFunnel automatically delivers the matching book when that product is purchased.

No problem! BookFunnel only delivers products with a matching SKU in your BookFunnel account. Physical products or any product without a matching delivery action are ignored.

Yes, as long as your BookFunnel account is on the Mid List Author plan or above.

The plugin will automatically retry failed deliveries on a schedule: 1 hour, 4 hours, 12 hours, 24 hours, and 48 hours after the initial failure. You will receive an email alert if a delivery has not been confirmed after 24 hours. You can also manually resend any delivery from the Deliveries tab in your BookFunnel settings.

It depends on whether the refund is full or partial. A full refund automatically revokes the reader’s access to their download link. A partial refund does not revoke access by default — this is so you can issue a courtesy discount without cutting off a reader who’s keeping their book. If you’d rather have any refund, partial or full, revoke access, you can turn that on in the plugin’s Settings tab under Revoke BookFunnel access when an order is partially refunded .

You can restore access from your BookFunnel Dashboard using bulk delivery.

Yes. If you previously set up a WooCommerce integration in your BookFunnel dashboard without using this plugin, you should remove that legacy connection before using the plugin. Having both active at the same time will cause readers to receive duplicate delivery emails. To remove the legacy connection, go to your BookFunnel dashboard, navigate to Sales → Delivery Settings → WooCommerce, and disconnect the existing integration. Then connect the plugin using the Connect to BookFunnel button in your WooCommerce settings.

Yes. The Deliveries tab in WooCommerce → BookFunnel shows a full log of all delivery notifications, including their status and the number of attempts.

The Logs tab in WooCommerce → BookFunnel lets you filter your logs, copy them with one click, and open a pre-addressed email to BookFunnel support — so you can just paste and send. You can also always reach us directly at support@bookfunnel.com.

BookFunnel handles all reader support. Readers can visit bookfunnel.com/help for step-by-step download instructions and live support.