RepairBuddy – Repair Shop CRM & Booking Plugin for WordPress

RepairBuddy is built around the real workflow of a repair business:

Customer → Booking → Device → Evaluation → Estimate → Approval → Repair Job → Technician → Parts & Services → Payment → Pickup/Delivery → Review → Next Service

Cell Phone Repair Shop Software

RepairBuddy is an excellent fit for cell phone and smartphone repair shops .

You can manage smartphones, tablets, accessories and other mobile devices while recording information such as:

• IMEI numbers
• Serial numbers
• Device notes
• Customer-provided information
• Repair services
• Parts
• Device condition
• Repair estimates
• Job status
• Payments
• Customer communications

Customers can book phone repairs online, choose services, select appointment times, approve estimates and check repair status from your website.

Computer Repair Shop Software

RepairBuddy also works as computer repair shop software and computer repair CRM .

Manage:

• Desktop computers
• Laptops
• Mac computers
• Windows PCs
• Tablets
• Computer components
• Hardware repairs
• Software services
• Diagnostics
• Upgrades
• Data-related services
• On-site computer services

Create repair tickets, assign technicians, record diagnostics and notes, manage estimates, track payments and communicate with customers throughout the repair process.

Flexible Repair Management for Other Industries

RepairBuddy is not limited to phones and computers.

Its customizable Device Type → Brand → Device structure can be adapted to many industries.

For example:

• Auto Repair: Vehicle Type → Manufacturer → Model
• Watch Repair: Watch Type → Brand → Model
• Camera Repair: Camera Type → Brand → Model
• Appliance Repair: Appliance Type → Manufacturer → Model
• Drone Repair: Drone Type → Brand → Model
• Bicycle Repair: Bicycle Type → Brand → Model
• Jewelry Repair: Jewelry Type → Brand → Model
• TV Repair: TV Type → Brand → Model

This flexible structure allows the same repair management workflow to be used for many different products and equipment types.

Online Repair Booking System

RepairBuddy includes an advanced online repair booking system for WordPress.

Customers can:

• Select a device type
• Select a brand
• Select a device or model
• Select one or more repair services
• Add multiple devices to one booking
• Enter device information such as IMEI, serial number and notes
• Choose a preferred appointment date and time
• Choose a repair method

Supported repair methods include:

• In-store repair
• Pickup service
• On-site repair
• Repair at the customer’s location
• Ship-in / mail-in repair

After a booking is submitted:

• A draft estimate can be created automatically.
• An appointment can be created.
• Customers can receive email and SMS confirmations.
• Administrators can review and convert the booking into a repair job.

Watch the RepairBuddy Demo

See how RepairBuddy can be used for a cell phone repair business, including online booking, repair services, estimates and work orders:

The same workflow can be adapted for computer repair and other repair industries by customizing device types, brands, devices, services and evaluation fields.

Repair Shop Appointments & Scheduling

RepairBuddy includes a complete appointment management system for repair businesses.

Administrators can:

• Create appointments manually.
• Create appointments from repair bookings.
• Create appointments from repair jobs.
• Assign technicians.
• Manage appointment dates and times.
• View appointments in a calendar.
• Manage workloads and schedules.

Technicians can view their assigned appointments and manage their repair workload.

This is useful for repair shops offering in-store appointments, pickup and delivery, mobile repair and on-site service.

Device, Brand & Model Management

Create a flexible database of:

• Device Types
• Brands
• Devices / Models
• Repair Services
• Parts
• Extras

The labels can be customized to match your industry.

For example, a computer repair business can use:

Computer Type → Manufacturer → Model

while an auto repair business could use:

Vehicle Type → Manufacturer → Model

You can also collect identifiers such as IMEI numbers, serial numbers, registration numbers and custom fields.

Pre-Repair & Post-Repair Device Evaluation

Document the condition of a device or item before and after repair.

Create customizable evaluation checkpoints for your business.

For a cell phone repair shop, you could check:

• Screen
• Battery
• Camera
• Speakers
• Microphone
• Charging port
• Buttons
• Wi-Fi
• Bluetooth

For a computer repair shop, you could check:

• Display
• Keyboard
• Touchpad
• USB ports
• Wi-Fi
• Speakers
• Battery
• Camera

For other industries, create your own evaluation items and statuses.

Evaluation statuses can include:

• Working
• Not Working
• Missing
• Not Checked
• Custom statuses

Evaluation records can help document the condition of equipment before and after repair and provide a clear record for customers and technicians.

Repair Services, Parts & Extras

Create and manage the services your repair business provides.

• Add repair services.
• Set service pricing.
• Configure service availability by device type, brand or device.
• Add parts to repair jobs.
• Use WooCommerce products as parts.
• Add extra services or charges during job creation.
• Manage service and device pricing and eligibility.

Repair Jobs & Work Orders

Manage the complete repair process from intake to completion.

Create repair jobs containing:

• Customer information
• Device information
• IMEI or serial number
• Services
• Parts
• Extras
• Technician assignments
• Notes
• Attachments
• Payments
• Job status
• Repair history
• Customer messages
• Signatures
• Evaluation records

Generate professional repair tickets and work orders for your customers and technicians.

Repair Estimates & Customer Approval

Create professional repair estimates before beginning work.

Customers can:

• View estimates online.
• Approve estimates.
• Reject estimates.
• Receive estimate notifications.
• Continue through the repair workflow after approval.

Approved estimates can be converted into repair jobs.

Technician Management

Manage technicians and assign repair work efficiently.

• Assign jobs to technicians.
• Assign appointments to technicians.
• Support multiple technicians on a job.
• Provide technicians with their own dashboard.
• Track technician time.
• Review technician-related reports.
• Control access using user roles and permissions.

Technician Time Tracking

RepairBuddy includes a Time Log module for tracking technician work.

Technicians can record time spent working on repair jobs and services.

Administrators can define:

• Customer billing rates
• Technician payout rates
• Labor costs

Use time logs to understand actual labor costs and compare them with the amount charged to customers.

Time tracking is useful for repair shops, computer repair businesses, IT services, MSPs, diagnostics, consultations and on-site service work.

Repair Tickets & QR Codes

Generate repair tickets and work orders for individual repair jobs.

Repair tickets can include QR codes that help identify and manage repair jobs.

Use repair labels and tickets to keep physical devices organized throughout the repair process.

Customer Portal

Give customers access to their repair information through their account.

Customers can view:

• Bookings
• Devices
• Estimates
• Repair jobs
• Invoices
• Payments
• Reviews
• Messages
• Repair history

The customer portal integrates with the WooCommerce My Account system.

Online Repair Status Checker

Customers can check the status of their repair without needing to contact your shop.

Use case numbers, job information or supported device identifiers to provide customers with access to their repair status.

Display repair progress, messages and other relevant job information directly on your website.

Email & SMS Notifications

Keep customers informed automatically.

RepairBuddy supports notifications for events such as:

• New bookings
• Booking confirmations
• Repair status changes
• Estimate notifications
• Payment notifications
• Invoice notifications
• Review requests
• Maintenance reminders
• Next service reminders
• Signature requests

Create customized email and SMS messages for different repair job statuses.

Digital Signatures

Capture customer signatures digitally throughout the repair workflow.

Use signatures f