Fluent Support – Helpdesk & Customer Support Ticket System

Customer Support Portal Your customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.

We’ve made design improvements and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled.

Ticket Segmentation and Reporting

• Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products.
• Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support.
• Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention.
• Admin/Support Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through.
• Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes.
• Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity.

AI-Powered Customer Support (PRO)

Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team’s performance.

• Generate AI-crafted responses for efficiency.
• Choose Responses from suggested drafts.
• Customize prompts and fine-tune replies to match your brand’s voice.
• Quickly summarize messages to understand queries faster.
• Analyze the message tone to respond appropriately.

🎉 Out-of-the-box Productivity Tools

• Custom Automated and Manual workflows
• Send a response to multiple support tickets at once. Very useful for similar queries.
• Close support tickets by filtering tickets that are older than 20 days (as an example).
• Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control.
• Quickly edit a customer’s info from the ticket page or add a note for later usage.
• Get notified when multiple agents are engaging the same ticket.
• Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.
• Mention agents to specific tickets to get the right people involved.
• GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.
• Manual Time Tracking for tracking time spent on tickets and premium support.

Built for Speed & Productivity Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress.

For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.

Fully Self-hosted and Open Source With a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including

• Custom dashboards
• Fully customizable ticket forms
• Host support portal on headless subdomain
• Setup custom self-managed email parser

Fully GDPR Ready Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.

Modern. Powerful. Super Fast

• Built with VueJS and REST API as a Single-page Application.
• Fast-loading, lean interface so anyone can use it without any learning curve.
• Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance.
• Separate DB Tables, and it doesn’t affect your WordPress page speed.

Seamless Integrations & Features (Pro)

Fluent Support features and integrations that will help your business –

Seamless e-commerce support with WooCommerce & EDD:

• Let your customers open a support ticket against an order so you know exactly what they are talking about.
• Let your customers select a store product for the query.
• View your customer’s orders and purchase history from a ticket view.

Membership Support with WordPress Membership Plugins

If you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered. When you view your member’s ticket you can see all the details of membership information so it’s super easy for you to give support to your customer.

• Let your members open a support ticket so you know exactly what they are talking about.
• Let your members select a specific plan for the support ticket.
• View your customer’s membership history from the ticket view.

Make your Learning Management System more interactive

If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.

• Let your learners open a support ticket so you know exactly what they want to know.
• Let your members select a specific plan for the support ticket.
• View learning history from the ticket view.

Core BuddyPress/BuddyBoss Support

With BuddyPress/BuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview.

So you can ALWAYS respond with the right message!

Automate Smartly and Do More in Less Time

With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with * Add internal notes * Set ticket priority * Assign appropriate support agents automatically

With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click.

Migrate From Other Support Plugins

If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes.

Migrate From Awesome Support – WordPress HelpDesk & Support Plugin

For Awesome Support users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps

• Go to Fluent Support -> Settings
• You can see the Awesome Support migration details
• Click on the migrate now button
• It will take few minutes depends on your support tickets size
• Once completed it will ask if you want to delete Awesome Support Tickets from your database.
• Confirm Delete or leave it as is.
• Now you have all the data right inside your Fluent Support Dashboard.
• Resolve away!

Migrate From SupportCandy – Helpdesk & Support Ticket System

For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,

• Go to Fluent Support -> Settings
• You can see the SupportCandy migration details
• Click on the migrate now button
• It will take up to a few minute