OrderGuard
Stop risky uncollected orders and serial returners before you ship. OrderGuard relies on an external cloud service (api.orderguard.net) to work — the risk scores come from a network shared between merchants. Full details of what is sent and when are in the External services section below. Powered by
About this tool.
Stop risky uncollected orders and serial returners before you ship.
OrderGuard relies on an external cloud service (api.orderguard.net) to work — the risk scores come from a network shared between merchants. Full details of what is sent and when are in the External services section below.
Powered by a shared merchant network, OrderGuard shows collection and return risk before you ship. Built-in automations save time and protect your margins — without slowing down reliable customers.
Cash on delivery loses money two ways: parcels that are never collected, and orders that come straight back as returns. OrderGuard scores both — so you can spot the no-shows and the serial returners before a parcel goes out.
When an order arrives, OrderGuard shows two numbers right inside the WooCommerce order: a collection risk and a return risk . Every order with a usable phone number or email is checked, not only cash-on-delivery ones — except for customers on your exclusion list, who are never checked and never sent — the scores matter most for COD, but a serial returner is worth knowing about whatever they paid with. You decide what to do — ship as normal, confirm by phone, or offer prepayment instead. OrderGuard never cancels or holds an order by itself.
Privacy-first by design
Phone numbers and email addresses are converted into SHA-256 hashes inside your own website , before anything is transmitted — these contact fields leave your site only as hashes, and the raw values never reach OrderGuard’s servers. The service also receives the order facts listed below, such as status, outcome, billing country and references; those facts may be sent even when no usable contact hash can be produced. Names, customer IP addresses, street addresses, cities or regions, postal codes, order amounts and payment-card or payment-credential details are never transmitted.
Two things we would rather state plainly than gloss over. Those hashes are pseudonymous data, not anonymous data. And if you flag or block a customer, their name, email and phone are stored locally, on your own site , so that your blocked-clients list is readable by you — that data stays on your server and is not sent to OrderGuard.
What you get
When WordPress completes a customer erasure, OrderGuard deliberately keeps any matching entry in the store’s exclusion list. That minimal local suppression record is retained so the store continues to honour the person’s request and does not send their later data back to the network. An administrator may remove the exclusion separately after considering the store’s legal obligations.
- Collection risk and return risk on every COD order, from a shared merchant network.
