Smartcode Live Chat

Smartcode Live Chat is a self-hosted live chat plugin that puts an instant messaging widget on your WordPress site in minutes — no third-party accounts, no monthly SaaS fees, and no visitor data sent to servers you don’t control. Everything runs on your own hosting, in your own database.

When a visitor starts a chat, your agents are notified instantly. They accept the conversation from the WordPress admin bar or dashboard, reply in a real-time popup window, and the visitor sees responses as they’re typed. Provide online support to your visitors with a privacy friendly live chat plugin.

For Visitors

• Clean, unobtrusive chat bubble — bottom-left or bottom-right
• Customizable welcome message and primary color to match your brand
• Real-time queue position (“You are next!” or “3 chats before you”)
• Typing indicator so visitors know the agent is responding
• Star rating at the end of every chat
• Transcript sent to their email on request
• Chat stays open as visitors browse between pages on your site
• Offline contact form when no agents are available
• Instant customer support for website visitors

For Agents

• Toggle online/offline from the WordPress admin bar — available on any admin page and on the front end while logged in
• Accept the next waiting customer with one click
• Real-time chat popup window with typing indicator
• See the customer’s name, email, and how long they’ve been waiting
• View and search their own chat history, with ratings and transcripts

For Managers

• Live queue view with wait times
• Online agents dashboard
• Full chat history with filters by agent, date range, and rating
• Daily Report — chats per day, per-agent stats (chats handled, average first response time, average duration, abandoned chats)