SnagRelay

Developer context is optional and needs one extra step: paste the Site URL and Site secret shown in Settings → SnagRelay into your SnagRelay project (Install → WordPress). Your site must be reachable from the internet; local and private-network sites are skipped. A page served from a page cache did not run PHP, so it has no errors to report; AJAX and REST requests are always matched.

What SnagRelay captures

• HD annotated screenshots
• Session replay recording
• 60-second screen video with auto-generated reproduction steps
• Full console logs and error stack traces
• Network requests and payloads
• Browser metadata and environment details

AI intelligence

• Automatic duplicate detection
• Priority suggestions (P1–P5)
• Smart assignee matching
• Learns from your team’s decisions over time

Integrations

Sends reports directly to the tools your team already uses:

• Jira
• Linear
• Trello
• GitHub
• Custom webhooks

External Services

This plugin connects to the SnagRelay service (https://app.snagrelay.com) to load the bug-capture widget and to transmit bug reports to your configured issue tracker.

What is sent and when:

• When a page is loaded with the widget enabled, the plugin loads a script from https://app.snagrelay.com/widget/load/{api_key} . Your API key is included in this request so the service can identify your project.
• When a user submits a bug report via the widget, SnagRelay collects and transmits the data selected by the user, which may include: annotated screenshots, session replay recording, screen video, console logs, network request details, browser metadata, and environment information.
• No data is sent to the external service unless the widget is enabled and a valid API key is configured.
• Developer context (1.2+): after a report is submitted, SnagRelay calls POST /wp-json/snagrelay/v1/snapshot on your site, signed with HMAC-SHA256 and the site secret shown in Settings → SnagRelay. Your site replies with the data listed under “Developer context” above. Requests with a missing, wrong or stale (older than 5 minutes) signature are rejected. PHP errors for a request are kept in a transient for 15 minutes. You can turn each data group off, or regenerate the secret, at any time.
• Request IDs (1.2+): page loads include <meta name="snagrelay-req"> , and admin-ajax.php, wc-ajax and REST responses include an X-SnagRelay-Req header. Both contain only a random ID and a signature, never any site data. The widget sends the IDs with a report so SnagRelay can ask your site for the errors of those requests.

Service provider: SnagRelay (https://snagrelay.com)

• Terms of Service
• Privacy Policy