Product page & documentation: https://solucom.si/solucom-recesso-eu/ From 19 June 2026, EU law (Directive (EU) 2023/2673, new Art. 11a of the Consumer Rights Directive; Italy: Art. 54-bis Codice del Consumo, D.Lgs. 209/2025) requires online stores to provide a withdrawal function that lets consumers
From 19 June 2026, EU law (Directive (EU) 2023/2673, new Art. 11a of the Consumer Rights Directive; Italy: Art. 54-bis Codice del Consumo, D.Lgs. 209/2025) requires online stores to provide a withdrawal function that lets consumers withdraw from a distance contract as easily as they concluded it. Solucom Recesso EU adds that function — and everything around it you need to run it and to prove you did it right — to WooCommerce and WooCommerce stores running FunnelKit.
How it works (in plain terms)
01An eligible customer opens their order and clicks the statutory “Withdraw from contract here” button — in their account, from a link in the order e-mail, or on a public page (no account needed: they look the order up with its number + e-mail).
02A simple two-step form appears: they review what they are withdrawing from (optionally ticking only some items — partial withdrawal is allowed), then confirm. No reason required, no hoops.
03The instant they confirm, the customer receives an acknowledgement of receipt on a durable medium — an e-mail, a PDF copy and a permanent verifiable link — showing exactly what was withdrawn and the precise date and time. The order is flagged “withdrawal requested”.
04Every step is written to a tamper-evident, append-only log (hash-chained and timestamped) so you can prove what happened and when. You then handle the refund as usual — the plugin records that too.
That is the whole customer experience. Everything below exists to make it correct, easy to run, and defensible.
For your customers
A prominently displayed, legible button with the exact statutory wording per language (IT, EN, DE, FR, ES, SV — extensible).
The button appears where customers actually look: the account area (order list, order detail, a dedicated “Right of withdrawal” tab), a link inside order e-mails , a public self-service page with guest lookup, and anywhere via shortcodes or the Gutenberg block .
On stores using FunnelKit , the withdrawal link also appears on the FunnelKit thank-you page and can be placed in FunnelKit Automations e-mails via the {{recesso_url}} merge tag.
A short, reassuring step-by-step guide during the flow (timing, refund, returns); the wording and the withdrawal window (≥14 days — you may grant more) are editable.
When an order is genuinely exempt, a clear “why is the button not here” note explains the specific legal exception, instead of leaving the customer confused.
A human-readable verification certificate for the receipt (integrity, order, date, hash) — not raw code.
For you (the merchant)
An onboarding Dashboard with a setup checklist (one-click fixes), a plain “how it works” walkthrough, and a “where the button appears / why it might not” explainer.
A one-click e-mail delivery test that detects your SMTP plugin and proves the receipt actually reaches the inbox — the #1 cause of “nothing happened”.
A Requests dashboard to manage every withdrawal: status (open / processed / refunded), a chain-integrity badge, and one-click mark processed , resend receipt and open the order to refund (the refund is logged as proof you met the 14 days). Subscription and partial-withdrawal requests are flagged.
A Compliance page : a go-live countdown, the statutory labels in use, the document checklist with ready-to-paste clauses, and environment warnings (Complianz / cache / multilingual) to fix.
Receipts are real WooCommerce e-mails (your logo, colours, header) with a preview; the front-end is styleable through documented CSS variables and class names from your theme or the Customizer’s Additional CSS.
Smart legal handling (so you don’t have to think about it)
Subscriptions — the law gives one 14-day right per contract, so the button shows on the initial order only and is hidden on renewals (WooCommerce Subscriptions). Fail-safe, with opt-in overrides.
Partial withdrawal — customers can withdraw from only some items of an order.
Art. 59 exemptions — tag products or categories by the specific statutory reason (events on a fixed date, digital content with immediate access, a service fully performed…). For the conditional reasons the plugin captures the customer’s express consent at checkout (WooCommerce classic + block checkout and FunnelKit Aero checkout), stores it as evidence, sends the required durable-medium confirmation, and only then hides the button. Physical products always keep the right — never hidden by mistake.
Applicability by country — EU/EEA consumers only (default) or always; B2B (VAT) orders can be treated as out of scope.
FunnelKit integration
The FunnelKit integration works on top of standard WooCommerce orders — no separate order store, no data duplication. Specifically:
The withdrawal link appears on the FunnelKit thank-you page (Funnel Builder / Aero Checkout) so customers can act immediately after purchase.
The Art. 59 exemption consent checkboxes are rendered on the FunnelKit Aero checkout , using the same validation as the WooCommerce checkout.
A {{recesso_url}} merge tag is registered for FunnelKit Automations emails, resolving to the per-order withdrawal link so you can include it in any follow-up sequence.
Fail-open / fail-safe: all FunnelKit surfaces are additive. The withdrawal is always reachable via the WooCommerce My Account area and the public standalone page (guest lookup by order number + e-mail) regardless of FunnelKit configuration.
Evidence, timestamps & integrity
The immutable log is append-only and hash-chained (HMAC-keyed with your site secret), so tampering is detectable.
Optional, opt-in timestamping (off by default — no external call is made until you enable a provider): free, independently-verifiable OpenTimestamps (Bitcoin) anchoring, or a qualified eIDAS RFC 3161 timestamp (Sectigo, or your national authority — Aruba, InfoCert, D-Trust, Universign, FNMT, SwissSign) for stronger “data certa”. Failed stamps retry automatically and any not-yet-anchored records are surfaced in the admin.
Privacy & GDPR
The log commits to an anonymised IP ; the full IP lives separately and is erased after a configurable retention (10 years by default).
A Consent records screen lists and exports the exemption consents (CSV). Two ready-to-paste privacy clauses are generated (withdrawal log + exemption-consent), on a legitimate-interest basis. The uninstaller keeps the evidence log by default (legal hold) unless you opt to erase it.
Documents & compliance
Generates the Annex I-B model withdrawal form and ready clauses for pre-contractual information, Terms & Conditions and Privacy — and reminds you, clearly, that installing the button is not enough : your Terms and pre-contractual withdrawal article must be updated to describe the new button modality (the plugin gives you the exact text to paste).
Integrations & automation
A read-only REST API (authenticated with a standard Application Password) to list requests and check an order’s withdrawal status, plus an optional signed webhook (HMAC-SHA256) fired the moment a withdrawal is confirmed — for Zapier, Make, n8n, a CRM or a helpdesk. Privacy-first: the consumer’s IP is never exposed. 33 documented hooks/filters for developers.
Plays nicely with Complianz , TranslatePress and page-cache plugins (WP Rocket / LiteSpeed / W3TC).
Platforms & licence
WooCommerce (HPOS + legacy) and WooCommerce + FunnelKit (Funnel Builder / Aero Checkout / FunnelKit Automations). The WooCommerce My Account area and public standalone page are always available regardless of FunnelKit configuration.
Free and open source (GPLv3) — no upsell, no tracking, no remote scripts or fonts loaded on your site. Passed a full multi-dimension security audit (0 critical / 0 high).
This plugin is a technical aid to compliance and is not legal advice . Have your own counsel review your store’s documents.
Support & professional services
This is a free tool. For personalized support, legal-text review, custom development, or other custom plugins for your WooCommerce / FunnelKit store, Solucom can help: https://solucom.si
External services
This plugin does not contact any external service unless you explicitly enable one. Out of the box the timestamp provider is set to “none”: the withdrawal flow, the durable-medium receipt and the tamper-evident log all work entirely on your own server, with no outbound request.
The following services are opt-in and disabled by default. Each one is enabled by you, in the plugin settings.
1. OpenTimestamps (optional timestamp provider)
What it is and why: OpenTimestamps is a free, public timestamping service that anchors a proof in the Bitcoin blockchain. Enabling it (Settings -> Timestamping -> provider “OpenTimestamps”) adds independently verifiable proof of when a withdrawal was recorded, which strengthens the evidential value of the log.
What is sent: only a SHA-256 hash (a one-way digest) of the log record, plus a random privacy nonce. No personal data, order content, names, e-mail addresses or IP addresses are ever transmitted – only an opaque hash that cannot be reversed.
When: once when a withdrawal is confirmed (to submit the hash), then periodically via WP-Cron to retrieve the completed proof.
Where: the public OpenTimestamps calendars: a.pool.opentimestamps.org, b.pool.opentimestamps.org, a.pool.eternitywall.com, ots.btc.catallaxy.com.
Service website: https://opentimestamps.org/
Terms of service: https://opentimestamps.org/ – OpenTimestamps is a free, open-source public service run by volunteers; it publishes no separate terms-of-service document. Its source code and operating model are documented at https://github.com/opentimestamps
Privacy policy: https://opentimestamps.org/ – the service publishes no separate privacy-policy document. By design it only ever receives an irreversible hash and a random nonce, never personal data.
2. RFC 3161 / eIDAS timestamp authority (optional, you choose the provider)
What it is and why: instead of OpenTimestamps you may configure any RFC 3161 timestamp authority (for exa
02 / Source details
Gettingstarted.
01Upload the plugin to /wp-content/plugins/ and activate it.
02Make sure WooCommerce is active (required). FunnelKit is optional.
03Go to Withdrawal Button → Settings , enable the function, and choose your applicability mode (EU/EEA only is the default).
04Publish the generated Annex I-B model form and update your Privacy / Terms / pre-contractual information from the Compliance page.
03 / Source details
Frequently asked questions.
Who must comply?
Any trader concluding distance B2C contracts via an online interface with EU/EEA consumers, regardless of the trader’s own country (Rome I Art. 6). Switzerland-resident consumers are out of scope (voluntary mode).
Does it replace the model withdrawal form?
No. The button is additional to the Annex I-B model form, which remains mandatory in pre-contractual information. The plugin generates both.
Do digital products lose the right of withdrawal automatically?
No. The right of withdrawal applies by default, including to digital products. It is removed only for the two conditional Art. 59 exemptions (digital content with immediate access; a service fully performed) and only when the consumer gives prior express consent + acknowledgement at checkout. The plugin captures that on the WooCommerce checkout and on the FunnelKit Aero checkout (a required tick-box), stores it as evidence, and only then hides the button — otherwise the button stays (fail-safe). Physical products never need consent. For the digital exemption the plugin also e-mails the consumer a durable-medium confirmation, as the law requires.
Do I have to keep a register of these consents?
The law does not name a “register”, but the burden of proof is on you (Art. 6(9) Dir. 2011/83/EU; GDPR accountability Art. 5(2)) — you must be able to prove the consent. The plugin keeps it for you: the agreed wording, a SHA-256 hash, the date/time and (optionally) the IP are stored on the order and anchored in the tamper-evident log; a Consent records admin screen lists and exports them. The IP is anonymised automatically after the retention period.
Is the timestamp legally valid?
OpenTimestamps provides a free, independently-verifiable Bitcoin-anchored proof. A pluggable RFC 3161 / eIDAS qualified-timestamp provider is available for stronger “data certa”.
Do I need FunnelKit?
No. FunnelKit is entirely optional. The withdrawal button, two-step flow, durable-medium receipt and immutable log are all fully functional on plain WooCommerce. The FunnelKit integration adds the thank-you page link, the Aero checkout consent checkbox, and the {{recesso_url}} merge tag for FunnelKit Automations emails — but the withdrawal is always reachable via My Account and the public standalone page regardless.
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