Talkino – WordPress Chat Plugin

1. 01PHP version 7.3 or greater (PHP 7.3 or greater is recommended)
2. 02MySQL version 5.0 or greater (MySQL 5.6 or greater is recommended)
3. 03WordPress 4.9+

Automatic Installation

Automatic installation is the easiest option as WordPress handles the file transfers itself and you don’t need to leave your web browser. To do an automatic install of Talkino, log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.

In the search field, type “Talkino” and click Search Plugins. Once you’ve found our Talkino plugin, you can view the details. Most importantly of course, you can install it by simply clicking “Install Now”.

Manual Installation

The manual installation method involves downloading our plugin and uploading it to your webserver via your favourite FTP application. The WordPress codex contains instructions on how to do this here .

What social messengers does Talkino support?

Talkino is a plugin that allows you to integrate multi social messengers and contact methods into your WordPress and WooCommerce site. Currently, Talkino supports WhatsApp, Facebook Messenger, Telegram, phone and email to be displayed on Talkino to allow your customers to contact you.

Where can I find the complete documentation?

We have prepared the full documentation which includes the basic and bundle versions of Talkino. Kindly please refer here for more information.

What is an agent and how can I add an agent’s information?

The agent in Talkino is an account of a support representative and all these agents will be displayed on Talkino. Talkino supports agents to add their social messengers, email, or phone number for end users to contact them. Kindly please follow the following steps to add an agent’s information:

1. 01Go To WordPress Admin > Talkino > Add New.
2. 02Set the agent’s details and social messenger and these will be displayed on Talkino.

What are the formats of social messengers’ contact numbers such as WhatsApp, Messenger and Telegram?

The followings are the formats:

• WhatsApp ID – WhatsApp ID represent the agent’s phone number. It is a full phone number in international format. Omit any zeroes, brackets, or dashes when adding the phone number in international format.
• Facebook Username/ Page Name – The username of the agent’s Facebook account or your company Facebook page name. Please refer here on how to find your Facebook profile username.
• Telegram Username – The username of the agent’s Telegram. Please refer here on how to find your Telegram username.

What is the online status of Talkino?

There are 3 statuses of Talkino which are online, away and offline. You can change the global online status in Talkino -> Settings to show your current status of Talkino.

What are the differences between “Direct” and “Modern” layout?

“Direct” layout displays agents with all their chat channels and “Modern” layout displays agents first before displaying the respective agent’s chat channels.

Can I change the style of Talkino?

In Talkino -> Settings under Styles tab, you are able to customize the Talkino’s style to meet your favorite design. It includes the round or rectangle style of Talkino, left or right position display, whether to show on desktop or mobile, the method to start chat, the color of theme, background color, different online status, and text display. For more details, please visit here .

Is Talkino compatible with WooCommerce?

Yes, Talkino is fully compatible with WooCommerce and other plugins or themes. Kindly please drop us a message if you discover an incompatible issue with Talkino.

Why is the phone number as one of the contact methods does not display on the desktop?

Since the phone number can only be called on mobile, therefore our team has hidden the phone number on the Talkino on mobile.

Can I translate Talkino to another language?

Yes, Talkino is fully translate-ready by using the famous translation plugin such as WPML and Loco Translate.

How can I request a new social messenger if it is not available yet on Talkino?

Since there are lots of social messengers in the market, we have worked hard to add and support all these one by one. Kindly please drop us a message to inform us which social messenger you want to request and our team promises will look into it.

Is the Talkino GDPR compliant?

Yes, Talkino is GDPR compliant. Talkino does not collect any personal data about your visitors. All posts are processed on the site, not sent to an external service.

Where can I ask for help?

You can get in touch with us through our contact page here or submit a support ticket to us (for premium users only) to get support.

How can I get the advanced features of Talkino Premium?

Talkino Premium has more advanced features for advanced users. Kindly please visit here to explore Talkino Premium. Just drop a us message here if you have any presale questions.