TrustedLogin Connector

How it works

1. 04Open the Secrets page in your WordPress dashboard
2. 05Paste the credential, set an optional passphrase and expiration, and choose whether the link should burn after the first view or stay reusable
3. 06Share the generated link with the other party

The recipient opens the link, sees the credential, and the rules you set take effect. Every reveal, every failed passphrase attempt, and every destruction is logged, so you always know who saw what and when.

See every support session at a glance

The Login Activity dashboard puts every access event on one screen: a per-agent breakdown with a stacked bar chart, daily or weekly buckets you can scope from one day to twelve months back, and a clickable legend that filters the view to a single teammate. Refused login attempts include the exact reason and the recommended next step right inside the dashboard, so you never have to guess what went wrong.

Administrators see every team. Other capability holders see only the teams they’re approved to support. When a support escalation lands and you need to know who touched what, and when, the answer is one click away.

Add Grant Access to any Gravity Forms form

If you already use Gravity Forms to take support requests, onboarding intake, or sales inquiries, you don’t need a separate page to capture site access. Drop the TrustedLogin field into any form. Requesters paste their site URL, click a button, complete the grant flow in a popup, and the access key lands in the form entry alongside the rest of their submission.

The field works in the Gravity Forms editor, on the front-end form, and on the entry-detail page. It honors the form’s label placement so it matches the rest of the form’s look, and the entry-detail view ships with a one-click login link so agents can open the customer’s site directly from the entry.

See customer access from inside Help Scout, Freescout, or your own helpdesk

When a customer has granted your support team access, your agent shouldn’t have to leave the ticket to use it. The Connector ships webhook integrations for Help Scout and Freescout that show a one-click login link right inside the helpdesk thread, matched to the customer’s email. Building your own helpdesk integration? The same webhook surface is available to any provider you wire up.

Webhooks are HMAC-signed end-to-end and configured through the helpdesk’s standard webhook interface.

Fine-grained capability control without rewriting WordPress roles

Not everyone on your team needs to do everything. The Permissions matrix lets you grant or revoke the four TrustedLogin capabilities (Sign in to client sites, View Activity, Create Secrets, and Manage Secrets) per WordPress role, all from a single admin screen. Your editors might handle access grants but not secret management. Your contractors might view activity but not log in themselves. Every capability change is recorded in the audit log.

The matrix respects WordPress’s role system without forcing you to edit it. Granting any TrustedLogin capability to a low-trust role triggers a type-to-confirm modal, so you can’t accidentally hand a Subscriber the keys to a customer site.

Manage support access across multiple teams and products

Whether you support more than one SaaS product, run multiple client engagements, or operate as an agency with several brands, the Connector lets you register multiple teams in a single install. Each team has its own access settings, approved roles, helpdesk integration (or no helpdesk at all), and webhook signing secret.

Login Activity, Permissions, and Secrets all respect team scoping. Capability holders see only the teams they’re approved to support. Administrators see everything in one place.