Lime Connect (formerly Userlike) – WordPress Live Chat plugin

Lime Connect is a German AI software solution that enables companies to automate their customer communications across all channels and consolidate them into a single omnichannel inbox.

AI agents answer inquiries and autonomously handle entire processes from start to finish. With Copilot, service teams gain an AI assistant that supports them in their day-to-day work by providing context and suggested responses. The knowledge needed for this comes from a central knowledge base that provides AI Agents and Copilot with the necessary content, whether from your documents or an automatic website sync.

With the Workflow Builder, you can create automations for recurring processes and reduce manual work by up to 80%.

The Message Center consolidates website chat, email, WhatsApp, Instagram, and other channels, allowing you to assign conversations to individual team members, leave internal notes, and maintain an overview even during periods of high volume.

In addition to powerful AI features and an omnichannel inbox, Lime Connect also lets you take full advantage of WhatsApp. Use AI agents and workflows to automate inquiries and recurring processes, such as damage reports or appointment bookings, and proactively reach customers through WhatsApp campaigns.

Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution, ISO 27001-certified and EU AI Act-ready.. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole.

Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

Why Lime Connect?

Lime Connect is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany.

Lime Connect is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Lime Connect.

Lime Connect is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation.

Features

• Message Center as central hub for all your customer chats from different channels