YS Desk: Live Chat, Chatbot, Chat Widget, Helpdesk, Customer Support & Support Chat
YS Desk is a live chat and helpdesk plugin for WordPress. It adds a chat widget to your site so visitors can message you directly, and gives your team a shared inbox to reply from, assign conversations, and track how support is going. If you’ve been searching for a live chat plugin, a chatbot for yo
YS Desk is a live chat and helpdesk plugin for WordPress. It adds a chat widget to your site so visitors can message you directly, and gives your team a shared inbox to reply from, assign conversations, and track how support is going. If you’ve been searching for a live chat plugin, a chatbot for your website, or a simple helpdesk tool that doesn’t need a developer to set up, this covers all three.
Setup takes a few minutes. You install the plugin, paste in a token from your YS Desk account, and the chat widget appears on your site. No developer needed, and no code to edit.
Get started for free at https://www.ysdesk.com
Why teams use YS Desk
- Faster replies to visitors, often within the first week of setup
- Average customer satisfaction rating of 4.7 out of 5 across workspaces
- Full visibility into who on your team is handling which conversation
- Most teams are live and chatting with their first visitor in under 10 minutes
What’s included
Shared inbox Every conversation started through the chat widget lands in one inbox, so nobody has to dig through email or check five different tabs.
Customizable chat widget Change the colors, position, launcher style, and welcome message so the widget matches your site instead of looking bolted on.
Visitor details When someone starts a chat, your team can see their email, what page they’re on, their browser, and their past conversations without having to ask.
Conversation statuses Every chat is marked as open, waiting for customer, waiting for agent, or closed, so it’s obvious what needs attention.
Team collaboration Assign a conversation to a teammate, reassign it, or leave an internal note with an @mention. Internal notes are never visible to the customer.
Roles and permissions Decide who can view and reply to conversations with role based permissions for agents and admins.
Analytics and reports See conversation volume, response times, CSAT scores, and agent performance in a dashboard that updates in real time.
Live agent status See which agents are online, how many chats they’re handling, and who’s free to take the next one.
Lightweight widget The chat script loads asynchronously in the background, so it doesn’t slow down your page.
