📚 The knowledge base plugin that shows you what readers need Helpora turns WordPress into a knowledge base , documentation site , help center , or internal handbook . Readers find answers in seconds with instant search, and you see exactly which articles help and what people searched for but couldn
PricingFree downloadThe WordPress.org download is free. Pro versions, add-ons or external services may cost extra.
CompatibilityRequires WordPress 6.6 and PHP 8.1.
SourceWordPress plugins · Nov 12, 2026
01 / Source details
Aboutthistool.
📚 The knowledge base plugin that shows you what readers need
Helpora turns WordPress into a knowledge base , documentation site , help center , or internal handbook . Readers find answers in seconds with instant search, and you see exactly which articles help and what people searched for but couldn’t find.
Set it up in two minutes, write in the block editor you already know, and keep everything on your own site.
🔍 Instant search that ranks : results as readers type, typo suggestions, and partial-word matching.
🗂️ Drag-and-drop structure : nest articles three levels deep and reorder everything from one screen.
📈 Insights that suggest actions : failed searches, helpful votes, and a one-click Create article for missing topics.
🧩 Multiple knowledge bases, free : one docs site for several products, teams, or audiences.
✍️ Blocks made for docs : callouts, steps, code snippets, tabs, FAQs, and lightbox screenshots.
🔒 Private and role-based articles : public, logged-in only, or chosen roles.
🎨 Fits any theme : block and classic themes, light and dark mode, your brand colour.
👥 Who is Helpora for?
Product and plugin makers : user guides, getting-started docs, and release notes.
SaaS and support teams : a self-service help center that answers repeat questions before they reach your inbox.
Companies and agencies : an internal wiki or team handbook, visible only to logged-in staff or chosen roles.
Stores and services : an FAQ and help pages for shipping, returns, and accounts.
🔍 Search that ranks
A dedicated search index that weights titles over headings over body text.
Instant results as readers type, grouped by category, with matched words highlighted.
Finds partial words (“inst” finds “Installation”) and suggests fixes for typos.
Works without JavaScript, and never shows restricted articles to the wrong reader.
📈 Insights that suggest actions
Views, searches, and “Was this helpful?” votes, stored on your own site.
Failed searches shows what readers looked for and didn’t find, with a one-click Create article .
Searches that found results nobody opened, a sign a title doesn’t use readers’ words.
Export any report to CSV.
No IP addresses, accounts, or browser details are stored.
🗂️ Structure you can drag
Articles nest three levels deep and reorder from one tree screen, by mouse or keyboard.
Categories and tags, with icons and colours, for the docs home.
Spaces : separate knowledge bases on one site, each with its own docs home, categories, and search.
Quick edit for title, slug, status, categories, visibility, and attachments without opening the editor.
🌐 Docs pages that fit your theme, and search engines
A docs home (cards, list, or full tree) you edit like any page, plus category pages and article pages with a docs tree, breadcrumbs, table of contents, and previous/next links.
Works with block themes and classic themes, and every template can be overridden from your theme.
Light, dark, or automatic colour mode, with your brand colour.
Clean URLs, and structured data search engines understand: TechArticle , BreadcrumbList , and FAQPage .
Accessible: keyboard navigation, screen-reader labels, and contrast checked in both modes.
✍️ Blocks for writing docs
Callout: Note, Tip, Important, Warning, and Danger boxes.
Steps: numbered steps that renumber themselves.
Code Snippet: a filename, language label, optional line numbers, and one-click copy (each can be turned off).
Tabs: per-OS or per-plan instructions; readers’ choices carry across pages.
FAQ: questions that open on click, marked up for search engines.
Lightbox Image: a screenshot readers can click to see full size, with an optional frame and caption.
Docs Gallery: several screenshots in a tidy 1–4 column grid; readers open any one full size and page through the rest.
Plus five article starters (How-to, Troubleshooting, FAQ, Reference, Release notes), one click away from the Doc starters button at the top of the editor. Everything is saved as plain HTML, so your content stays readable even without Helpora.
🧱 Blocks and shortcodes for any page
Five blocks for building pages around your docs, with live previews: Docs Search, Docs Categories, Docs Articles, Docs Breadcrumbs, and Table of Contents. Each has a matching shortcode: [helpora_search] , [helpora_categories] , [helpora_articles] , [helpora_breadcrumbs] , [helpora_toc] .
🔒 Who can read what
Each article can be public, for logged-in users only, or for chosen roles. Restricted articles are hidden everywhere: listings, search, feeds, the REST API, and sitemaps.
🛠️ For developers
Template overrides from your theme, actions and filters for search, analytics, access, structured data, and templates, and WP-CLI commands ( wp helpora reindex , wp helpora search ).
See it in action
Screenshots & previews.
The docs home: category cards and search.An article with the docs tree, breadcrumbs, and table of contents.Instant search: results grouped by category, partial words matched and highlighted.The Structure screen: categories, docs, and sub-docs; drag to reorder and nest.Setup: choose a starter structure.Search settings and index status.Writing a doc with the Callout, Steps, and Code Snippet blocks.Doc starters: five ready-made article layouts, one click away in the editor.
02 / Source details
Gettingstarted.
01Install Helpora from Plugins → Add New , or upload the zip.
02Activate it. A notice offers a two-minute setup in three steps: where your docs live, a starter structure (product docs, internal handbook, or FAQ), and your colours.
03Your docs are at /docs/ . Arrange them under Helpora → Structure .
From the command line: wp helpora reindex rebuilds the search index, and wp helpora search "query" tests ranking.
03 / Source details
Frequently asked questions.
Can I have more than one knowledge base?
Yes, for free. Turn on Use spaces under Helpora → Settings → General , and each product or team gets its own docs home, categories, and search.
Can I make a private or internal knowledge base?
Yes. Make any article visible to logged-in users only, or to chosen roles, for an internal wiki or staff handbook. Restricted articles are hidden from search, listings, feeds, the REST API, and sitemaps.
Is Helpora good for SEO?
Articles get clean URLs, breadcrumbs, and structured data ( TechArticle , BreadcrumbList , and FAQPage for question-style articles), and public articles appear in your site’s sitemap.
Does it work with my theme?
Yes, with block themes and classic themes. Helpora uses your theme’s header, footer, and fonts. To change a template, copy it from the plugin’s templates/ folder into a helpora/ folder in your theme.
Do I need to configure search?
No. Articles are indexed as you save them. If your database doesn’t support full-text indexes, Helpora uses a slower matching method automatically.
Is analytics data sent anywhere?
No. Everything is stored in your own database. Raw events are deleted after the retention period (90 days by default). Daily totals are kept.
What happens to my articles if I deactivate the plugin?
Nothing. Content, settings, and data stay. Deleting the plugin also keeps everything, unless you first turn on Settings → Advanced → Delete data on uninstall .
Can I translate it?
Yes. All text is translatable; a template is in languages/helpora.pot .
Where is the source code for the JavaScript?
In the plugin’s src/ folder. The files in build/ are compiled from it with @wordpress/scripts : run npm install , then npm run build . The open-source libraries included in the build, and their licences, are listed in third-party-licenses.txt .
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