Herroepingsknop & Bedenktijd for WooCommerce

No. A return (RMA) is about physically sending a product back; a withdrawal is the legal cancellation of the purchase within the statutory cooling-off period. This plugin delivers the legally required withdrawal, not return or RMA handling.

Since 19 June 2026, yes, for almost every webshop that sells online to consumers and to which the right of withdrawal applies. The size of your webshop does not matter. If you sell exclusively to businesses, the consumer right of withdrawal does not apply.

Yes. The free version contains the working withdrawal button, the secure link in the order email and on the thank-you page, the form, the withdrawal page with verification, the dashboard, the emails to customer and administrator, automatic cleanup, HPOS support and both Dutch and French. Bedenktijd Pro adds automatic exclusions, the B2B block, the rejection email with a reason, the My Account button and the GDPR export.

If you do not inform customers correctly, the cooling-off period extends to up to twelve months. Enforcement is by the ACM (Netherlands) and the DGCCRF (France, with a fine of up to 75,000 euro).

Since 19 June 2026, based on EU Directive 2023/2673. In the Netherlands it is implemented in the Civil Code, in France in the Code de la consommation (mandatory label “Renoncer au contrat ici”).

Yes, and that is deliberately the core. A mandatory login screen does not meet the requirement. The plugin works for guest orders through a withdrawal page where the customer verifies with order number and email address, and every customer receives a secure withdrawal link in the order email and on the thank-you page. This is the difference with plugins that only work for logged-in customers.

Yes. On a French webshop (locale fr_FR) the plugin automatically shows the legally required French label “Renoncer au contrat ici” and the confirmation “Confirmer la rétractation”.

Products that may be legally excluded, such as perishable goods, made-to-order items, personalised articles, opened hygiene products and digital products after download. Automatic exclusion per product, variant or category is part of Bedenktijd Pro.

That is up to you. With the B2B block in Bedenktijd Pro, orders from business customers are automatically kept outside the consumer right of withdrawal, recognised by a filled-in company name.

Withdrawal requests are automatically cleaned up after a configurable retention period (365 days by default) through a daily task. The links contain no personal data, only a secure token. Bedenktijd Pro additionally integrates with WordPress’s privacy export and erasure tools.

By default your data is kept. If you enable the “Delete data” option, the database table, the settings and the scheduled task are removed when the plugin is deleted.