Instant Knowledge Base – Documentation, Knowledge Base, Help Center & Wiki Resource Center
Instant Knowledge Base helps you publish a fast, organized WordPress knowledge base without building a documentation system from scratch. Create help articles, group them into hierarchical Help Topics, add searchable FAQs, and give visitors a clear path to the answer they need. Use it for product do
Instant Knowledge Base helps you publish a fast, organized WordPress knowledge base without building a documentation system from scratch. Create help articles, group them into hierarchical Help Topics, add searchable FAQs, and give visitors a clear path to the answer they need.
Use it for product documentation, customer support, SaaS onboarding, internal wikis, standard operating procedures, tutorials, troubleshooting guides, and frequently asked questions.
The Core plugin includes unlimited knowledge base articles and FAQs, three responsive layouts, AJAX live search, article feedback, access controls, basic analytics, custom ordering, and flexible display options. It works with classic and block themes and can be embedded with a shortcode.
A searchable help center for WordPress
Visitors can search documentation as they type, browse Help Topics, open related articles, and move through clear breadcrumb navigation. Responsive landing, category, and article templates keep documentation readable on desktops, laptops, tablets, and phones.
Three responsive knowledge base layouts
Choose the presentation that fits your content:
- Default: A clean support hub with topic cards, popular articles, and a reading-focused article view.
- Classic: A familiar documentation layout with structured navigation for larger help libraries.
- Plain Index: A lightweight, text-first directory for simple documentation and internal knowledge bases.
Knowledge base articles and Help Topics
Create and manage documentation with a dedicated article post type. Use parent and child Help Topics to build a useful hierarchy, control topic visibility, show or hide empty topics, and manually order topics and articles.
WordPress FAQ plugin features
Enable the included FAQ system to publish searchable questions and answers. Organize FAQs into categories and output FAQ structured data for eligible content. Search engines determine whether rich results are displayed.
Built-in engagement tools
Measure article views, collect helpful or not-helpful feedback, review basic search and engagement summaries, and guide readers with popular and related articles.
Access and privacy controls
Require visitors to log in before viewing the knowledge base, or override access settings for individual articles. Optional consent controls are available for knowledge base analytics, and analytics can be disabled from the plugin settings.
