LivePerson LiveChat + Messaging

LiveEngage is the modern way to talk to visitors whether they’re on your site via desktop or on their mobile devices. Your customers prefer digital communication like chat, messaging, and SMS. With LiveEngage, you can interact with your customers however they want, from one easy-to-use platform. This plugin adds the necessary tag script to your site footer that enables the livechat functionality.

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Benefits for Merchants:

• Fast and simple setup
• Connect with prospects and customers in real-time
• Create and maintain time saving pre-written responses
• Increase customer satisfaction
• Strengthen brand loyalty
• Increase sales conversion
• Stay connected with your visitors and customers on the go with the LiveEngage mobile app
• Out-of-the-box KPI reporting metrics that track engagement performance, agent effectiveness, and real time data on customer satisfaction
• Fully customize aspects of the LiveEngage platform to match your brand’s look and feel
• Protect your consumers’ information with enterprise-grade security and stability

Benefits for Customers:

Your customers prefer digital communication like chat, messaging, and SMS. With LiveEngage, you’ll be able to connect with prospects and customers via their preferred method of engagement and build a relationship.

PRODUCT FEATURES

Deliver the right chat invitation to the right customer at the right time:

• Display click-to-chat buttons so customers and visitors can request to chat whenever they need help
• Monitor visitor activity in real time and push proactive chat invitations to high value visitors on important product pages, and send targeted offers to hesitating customers about to abandon their cart. Make more sales; increase your conversion rates by more than 25%!

Make the most of mobile for both you and your customers:

• Chat with your customers and prospects from any device