Support Ticket System

The idea was it to create a Ticket System completely for the Front-End, and that’s the result! This plugin adds a ticket system to your page, to handle Questions, problems or other requests from visitors of your page. You can use it as a help desk for co-workers in your Intranet or as a contact form for your website for example.

Demo

Right here

GitHub

This Plugin on Github

Key features

• Completely for the Front-End.
• Independet Login from WordPress, or when you are logged in into WordPress, then you will be automatically logged in.
• E-Mail Notification
• To every ticket you get a link so you can check your ticket and also write with the support like a chat.
• Normal users can take, edit their own and adopt tickets. They also can add appointments.
• Admin users can edit all tickets and allocate tickets to other users.
• You can add notes and solutions to every ticket.
• You can filter tickets for Issuer, name or mail of creator, done tickets, solution or problems.
• Datepicker Field
• Under “New Tickets” the tickets automatically reload every 30 seconds.

Languages and Localization?

The plugin currently comes with the following translations: English, German

1. 01Upload simple-support-ticket-system directory to the /wp-content/plugins/ directory.
2. 02Activate the plugin through the ‘Plugins’ menu in WordPress.
3. 03Place <?php do_shortcode('[ts_form]'); ?> in your templates or [ts_form] in page edit mode for the ticket submission form.
4. 04Place <?php do_shortcode('[ts_tickets]'); ?> in your templates or [ts_tickets] in page edit mode for the ticket system page.