Answyr

Answyr is AI-powered customer support for WordPress, end to end — from self-serve AI chat that deflects common questions to AI-assisted replies that help your agents respond faster. It all runs on one shared AI core, grounded in a knowledge base you own and control.

• AI Chat — a front-end deflection widget that answers visitors from your knowledge base (with source links) and escalates into a ticket when a human is needed.
• Knowledge Base — a built-in, customizable knowledge base that grounds every AI answer. Keep it internal for the AI and your agents, or publish it for customers with a shortcode.
• AI-assisted agent replies — an AI ticket inbox (Desk) that drafts replies grounded in your knowledge base, with a full ticket lifecycle and a customer portal.

Bring your own AI provider key (Anthropic or OpenAI). Keys are encrypted at rest.

Features

• Ticket lifecycle — open → pending → resolved → closed. Agent replies auto-set pending; customer replies reopen; customers can resolve or reopen from the portal.
• Triage — priority (low/normal/high/urgent), free-form tags, status/priority/tag filters, keyword search, pagination. The inbox is ordered urgent-first.
• Productivity — AI draft-and-vet, saved (canned) replies, internal team-only notes, ⌘/Ctrl+Enter to send.
• Customer portal — inline sign-in, create/see/reply to tickets, Open/Closed filter, 👍/👎 satisfaction (CSAT) on resolved tickets.
• Chat deflection widget — answers from your knowledge base with source links, and escalates to a ticket (with transcript) when needed. Customizable title, welcome copy, placeholder, accent color, and display mode (sitewide or shortcode).
• Brand theming — an accent color themes the chat widget and the customer portal; admin screens stay native.
• Insights — read-only metrics: volume, new tickets (7/30 days), average first-response time, satisfaction, and a by-status breakdown.
• Customizable knowledge base — a native knowledge base grounds every AI draft and chat answer; internal by default, publishable to customers. You can also point the AI at existing content (any post types you choose).

AI providers