BuddyPilot Withdrawal – Easy Returns for WooCommerce

Yes. Create a dedicated withdrawal form page from WooCommerce > Settings > Withdrawal > Customer (one click). Place the [buddypilot_withdrawal_guest_form] shortcode on that page. Guest customers enter their order number and billing email; a secure magic-link is sent to the billing address. Clicking the link opens the full interactive withdrawal form without requiring an account.

The free version records the withdrawal declaration and changes the order status to wc-withdrawal . The operator processes the refund using native WooCommerce tools. One-click automatic refund built from declared items is available in the Pro addon.

The plugin records withdrawal declarations as legal artifacts and notifies both the customer and operator. It does not automatically refund money, verify return shipments, enforce refund deadlines, or handle accounting and VAT. The shop operator is responsible for processing the refund within the legally required period (14 days by default, configurable under WooCommerce > Settings > Withdrawal > General).

Yes, in the legal sense: it handles WooCommerce returns as EU consumer withdrawals. The customer submits a return request (a withdrawal declaration) through the online return form, and the operator resolves it from the declarations list. It is not a courier or RMA logistics tool: it does not generate shipping labels or track return parcels.

No, it complements it. The plugin generates the legally required withdrawal information page (Annex I(A)) and the model withdrawal form (Annex I(B)) with one click; your return policy and terms of service remain your own documents. Together they cover both the legal minimum and your store’s practical rules.

Yes, with no extra configuration needed. Variable products (different sizes, colours, etc.) are fully supported in the free version. Each variant appears in the withdrawal form as a separate line with its full attribute labels (e.g. T-shirt, Size: L, Colour: Black), so the customer specifies exactly what they are returning and the operator sees the same detail on the declarations list and declaration detail page.

Subscription, bundle and composite product handling (cancel renewals, proration, bundle refund modes) is part of the Pro addon. The free version treats them as standard products.

Yes. The plugin adds an explicit consent checkbox at checkout when the cart contains downloadable or virtual products. The operator can choose between “required before purchase”, “optional” or “hidden” (trader waives the exclusion). Consent is recorded on the order and displayed in the withdrawal form.

The clock starts from the exact moment the order status changes to one of the “delivered” statuses configured under WooCommerce > Settings > Withdrawal > General. The plugin records the precise timestamp of that status change. As long as the deadline has not passed, the customer sees how many days remain in the withdrawal form; once the deadline passes, the withdrawal button is no longer shown. Any built-in or custom WooCommerce order status can be mapped as a “delivered” trigger (e.g. “Completed”, a custom “Shipped” status, etc.). Leaving the list empty means the clock never starts, which is useful during testing or when you want withdrawal to be available indefinitely.

Yes. The plugin is fully compatible with WooCommerce High-Performance Order Storage (HPOS) and falls back to legacy post-meta mode automatically.