Chaport — Live Chat & Chatbots

KEY FEATURES

• Mobile-friendly widget : install a premium-looking live chat widget that works great on mobile.
• Desktop apps : download desktop apps for macOS and Windows to work from your computer.
• Mobile apps : receive and answer chats from anywhere with full-featured mobile apps for iOS and Android.
• Chatbots : create chatbots to automate your customer service, boost conversion, and capture more leads.
• Easy-to-use scenario editor : quickly build chatbot scenarios without any coding skills.
• Transfer to operator : a chatbot can transfer chats to a live chat operator if the query is too complex.
• Group chats : operators can invite another operator or join someone else’s chat to assist each other.
• Teams : organize your operators into teams based on their roles, such as Support, Sales, or Marketing.
• Assignment rules : automatically assign chats to the right operators or teams based on language, page URL, visitor location, message text, and other conditions.
• Auto-invitations : engage visitors who have questions and encourage them to start a conversation via live chat.
• Offline messages : receive messages when all operators are offline and send replies even if the visitor has already left the website.
• Multilingual chat widget : the widget automatically switches to the visitor’s preferred language.
• Saved replies : create answer templates for common visitor questions to provide faster customer service.
• File sending : exchange screenshots, documents, and other files with your visitors.
• Emoji : make communication more expressive with emoji support.
• Typing insights : see what visitors are typing and read messages before they are sent to respond more quickly.
• Visitor ban : block unwanted visitors if necessary.
• Unlimited chats : no limitations on the number of chats, even on the Free plan.
• Unlimited history : browse previous conversations with all associated visitor information.
• Search : quickly find the information you need in your chat history.
• Reports : track served and missed chats and see how much time operators spend online; generate on-demand reports for more detailed insights.
• Unlimited websites : use Chaport live chat and chatbots on multiple websites.
• Integrations with email and social media : receive messages from multiple channels and answer them in Chaport.
• API and 3,000+ integrations via Zapier : automate workflows and increase productivity.
• Customization : adjust the chat widget appearance to match your website design.
• Chat transfer : transfer chats to other specialists if the query is not within your area of expertise.
• Automatic email address request : automatically request a visitor’s email after they send their first message.
• Pre-chat form : collect visitor information or conduct a short survey before a chat starts.
• Visitor info : view visitor details such as name, phone number, email, language, location, and more.
• Notifications : receive notifications about new messages via desktop, browser, mobile, or email.
• Read receipts : see message statuses indicating when a message was sent and read.
• Message editing and deletion : edit or delete messages to correct previously provided information.
• Notes : leave internal notes about visitors for future reference.
• Chat transcripts : send chat transcripts to email for archiving or sharing with customers.

GETTING STARTED WITH CHAPORT LIVE CHAT & CHATBOTS

To start using Chaport Live Chat, you need to create an account. It is fast and free, with no credit card required. Once your account is activated, you can install the chat widget on your website. The installation of the WordPress plugin takes only a moment.

After installation, the live chat widget will appear on your website, and you’ll be ready to communicate with your visitors. In your account, you can configure live chat settings — add operators, upload photos, customize the widget, create auto-invitations, build chatbots, and use all the available tools to enhance your customer experience.

USE ONE ACCOUNT FOR MULTIPLE WEBSITES

You can install the Chaport chat widget on as many websites as you need on any plan, including the Free plan. Manage all your live chats in a single Chaport app. The website from which a chat originates is shown in the Visitor Info section. You can keep a consistent widget design across your sites or customize the appearance for each URL individually.

MANAGING THE ACCOUNT

You can assign roles to your operators and specify their permissions. An operator can have one of two roles:

• Operator — receives live chats, sees other operators’ chats, and views reports.
• Administrator — has all Operator permissions plus access to account settings (customizing the widget, adding operators, etc.).

The user who first registers a Chaport account automatically becomes the Administrator and Account Owner . This user cannot be deleted, and their role always remains the same. The account owner can choose a pricing plan and manage billing.

LIVE CHAT & CHATBOTS

Boost your website’s productivity using the combination of live chat and chatbots. Communicate with visitors in real time and provide 24/7 support through automated replies.

Chaport includes a simple, fully functional chatbot builder. Creating a chatbot is easy — no coding required. Add a new bot, define the triggers, and build the scenario.

With Chaport bots, you can provide information, answer questions, request visitor details, or transfer the conversation to a live chat operator when needed.

CHAPORT AND GDPR

The GDPR is a data protection law created to protect the personal data of EU citizens and increase the responsibilities of organizations that process such data. Even if you are not located in the EU, the GDPR applies if you handle the personal data of EU citizens.

To help you use Chaport Live Chat and chatbots in a GDPR-compliant way, we provide the necessary tools:

• Chat deletion and export
• Account deletion and export
• Legal text in the live chat widget to inform visitors how you use their personal data
• Marketing permission request
• Data processing addendum that can be signed at your request
• GDPR-friendly legal documents

AFFILIATE PROGRAM

You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers the highest commissions on the market – you will get 35% of recurring lifetime payments from referred customers.

You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers a 35% recurring lifetime commission for referred cu