Dispatchable Order Verification for WooCommerce
Cash on delivery orders cost nothing to place, so some are never meant to be accepted: prank orders, duplicates, wrong numbers, impulse orders the buyer forgets. Each one you ship costs you twice, once to send it and again when the parcel comes back. Dispatchable Order Verification helps you confirm
Cash on delivery orders cost nothing to place, so some are never meant to be accepted: prank orders, duplicates, wrong numbers, impulse orders the buyer forgets. Each one you ship costs you twice, once to send it and again when the parcel comes back.
Dispatchable Order Verification helps you confirm Cash on delivery orders before you ship them. Customers confirm with one tap on a link, and your team works through the rest from one screen. People decide: the customer confirms and you act. The plugin never sends a message or changes an order’s status by itself, and it never adds a step to your checkout.
For a full step-by-step setup guide, with troubleshooting and FAQ, see the Setup Guide .
Customer confirmation link
- Orders that need confirmation get a “Please confirm your order” box in the order emails WooCommerce already sends the customer, and on the order-received page. The plugin sends no emails of its own.
- The link opens a “Confirm your order” page on your own site (created automatically) with the order summary and two buttons: “Yes, deliver my order” and “Cancel this order”.
- The customer’s answer is recorded on the order. It never cancels or moves the order: you decide what happens next.
- Opening the link changes nothing. Only pressing a button does, so email security scanners that open every link can’t confirm orders nobody looked at.
- Links belong to one order, are stored only as a scrambled (hashed) code, and expire after 7 days. Repeated invalid attempts are blocked for a while.
Confirmation queue
WooCommerce > Confirmation queue lists every order awaiting confirmation, oldest first, with a count in the menu.
- Tap the customer’s phone number to call, then record what happened: Confirmed, No answer (with an unanswered-call counter), Wrong number, or Customer cancelled.
- WhatsApp button: opens WhatsApp with your own message template, pre-filled with the customer’s name, order and a fresh confirmation link. You press Send yourself. It doesn’t need any WhatsApp plugin or account setup.
- Resend email: sends WooCommerce’s own “Order details” email, which includes the confirmation link.
