Awesome FAQ – answer questions before customers ask

Pro Version – AI Power & Advanced Layouts

Upgrade to Awesome FAQ Pro for advanced customization, automated layout generation, and AI power.

Pro features include:

• 50+ Ready-Made FAQ Templates: Exclusive interactive, pre-designed accordion & grid layouts.
• Category & Filter FAQ: Organize your FAQs with filterable tabs for a cleaner presentation.
• FAQ Search System: Real-time live search bar so users find answers instantly.
• Multi-Column FAQ Grid: Multi-column and grid layouts to present FAQs beautifully.
• Design & Typography Controls: Full control over backgrounds, text colors, icons, borders, margins, and typography.
• AI-Powered Product FAQ Builder: Generate product-specific FAQs in seconds using OpenAI (GPT-4o), Anthropic (Claude Sonnet), or the native WordPress 7.0 Connectors API.
• WooCommerce Product FAQ Integration: Show custom FAQ sections directly on product pages, in a dedicated product tab or below the product summary.
• Block Editor AI Builder: Auto-generate Q&A content and dynamically customize layout designs, colors, and backgrounds in Gutenberg using custom prompts.
• Global Settings Panel: Configure AI models, API keys, and display options under WooCommerce → Settings → FAQ AI Settings .
• Analytics Dashboard: Track user interactions, views, and clicks to optimize your questions and answers.
• New: Ask AI Block – Interactive AI answer assistant that answers visitor questions instantly using your FAQ content, complete with source citations and user feedback.
• New: Bento FAQ Block – Modern asymmetric bento grid layout for FAQ cards with interactive focused modal previews, custom card sizing, and scroll animations.
• New: Nested FAQ Block – Multi-level accordion structure allowing sub-questions and multi-tier Q&A hierarchy with separate parent/child design controls.
• New: FAQ Form Block – Allow visitors to submit questions directly from the front end with custom form fields and submission management.
• New: Image FAQ Block – Present FAQs alongside images and media with side-by-side or stacked custom layouts.
• New: Post FAQ Block – Dynamically query and display FAQs from WordPress posts or custom post types.
• New: Sidebar Tab FAQ Block – Vertical sidebar navigation with tabbed FAQ categories and smooth seamless switching.
• New: Ask AI Dashboard – Centralized admin dashboard for managing AI provider settings, custom system prompts, real-time query logs, token usage, and visitor feedback analytics.

AI-Powered FAQ Builder

Awesome FAQ Pro includes AI-powered tools for creating FAQ content.

You can generate Q&A content directly inside the Gutenberg editor using custom prompts.

For WooCommerce products, the AI FAQ builder can generate product-specific questions and answers using supported AI providers.

Supported AI providers include:

• OpenAI (GPT-4o)
• Anthropic (Claude Sonnet)
• Native WordPress 7.0 Connectors API

The AI features are designed to help you create FAQ content faster while still allowing you to review and edit the generated content before publishing.

WooCommerce Product FAQs

With Awesome FAQ Pro, you can add FAQs directly to WooCommerce product pages.

Choose where your FAQ section appears:

• In a dedicated product tab
• Below the product summary

You can write product FAQs manually or use the AI-powered product FAQ generator to create an initial set of questions and answers.

This is useful for:

• Product specifications
• Shipping questions
• Return policies
• Product usage
• Compatibility questions
• Warranty information
• Customer support questions

FAQ Analytics

Awesome FAQ Pro includes an analytics dashboard that helps you understand how visitors interact with your FAQ content.

Track:

• FAQ views
• Question clicks
• User interactions
• Popular questions
• Engagement

Use these insights to identify the questions visitors care about most and improve your FAQ content.

Ask AI block features (Pro)

• Answers from your own content only – the model receives your matching FAQ snippets and is told to reply from them, so it cannot invent an answer.
• Source citations – every answer can list the FAQ entries it was built from, which is what makes visitors trust it.
• Rotating placeholders – example questions cycle through the empty field so visitors know the box is worth using.
• Suggested question chips – clickable questions under the field that answer instantly.
• Visitor feedback – a customisable question with 👍/👎 buttons, so you can see which answers miss.
• Fallback link – send anyone the assistant could not help to your contact or support page.
• Disclaimer line – editable AI notice under the box.
• No answer, no guess – when nothing is close enough, the visitor gets related questions instead of a made-up answer.
• Full design control – colors for every part (heading, input, chips, answer box, labels, sources, feedback text), typography, background, borders, padding, and alignment.

Ask AI Dashboard (Pro)

Everything the assistant does is reported under Awesome FAQ → Ask AI , built around the two questions a site owner actually has: what is this costing me, and what are people asking that I have not answered yet.

Dashboard Features:

• Questions today with a trend against the previous 7 days.
• Answered for free – how many replies came from the cache or straight from a FAQ, so cost nothing.
• AI calls today against your daily allowance.
• Unanswered – questions no FAQ covered.
• Found helpful – 👍 and 👎 totals from visitors.
• A daily bar chart splitting every answer into cached, from a FAQ, and answered by AI, so you can see whether questions are growing and how much of the load stays free.

How to Use Awesome FAQ – Quick Start

Using the Gutenberg Block:

1. 01Open a page or post in the block editor.
2. 02Click the Add Block (+) button and search for Awesome FAQ .
3. 03Add the block, then choose a theme and set colors, icons, typography, and toggle options.
4. 04Add your questions and answers.
5. 05Publish – your FAQ section is live!

Using a Shortcode:

1. 06Go to Awesome FAQ → Add New FAQ in the dashboard.
2. 07Enter your questions and answers, assign categories if needed, and click Publish .
3. 08Copy the generated shortcode and paste it into any post, page, or widget.

Using WooCommerce Product FAQs (Pro):

1. 09Edit a WooCommerce product and scroll to the Product FAQ — Awesome FAQ box.
2. 10Check Show FAQ Section on This Product .
3. 11Write FAQs manually or click Auto-Generate from Product to draft them with AI.
4. 12Pick a theme, click Update , and configure global options at WooCommerce → Settings → FAQ AI Settings .

Use Cases

Awesome FAQ can help solve common content and customer-support needs.

• Product FAQs – Answer common product questions before customers contact support.
• Service FAQs – Explain services, pricing, policies, and processes.
• SaaS FAQs – Answer questions about software features, plans, integrations, and onboarding.
• WooCommerce FAQs – Provide product-specific information directly on product pages.
• Support FAQs – Reduce repetitive questions by making common answers easy to find.
• Documentation FAQs – Organize common questions for documentation and help centers.
• Blog FAQs – Add useful Q&A sections to blog posts and articles.
• Agency FAQs – Explain services, workflows, pricing, and project processes.
• Portfolio FAQs – Answer questions about services, experience, projects, and availability.

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