Geeky Bot – AI Sales Assistant for WooCommerce

Conversations, insights, and privacy

Store owners can review conversations, group unanswered questions, see products opened from chat, export data to CSV, delete stored conversations, configure guest storage and retention, and use WordPress personal-data export and erasure tools.

Local mode and optional AI services

Core discovery and grounded routing can run locally. Zywrap and OpenAI are optional.

API keys are not exposed to storefront JavaScript or displayed again after saving.

Geeky Bot Commerce Pro

The free plugin helps shoppers find and understand products.

Geeky Bot Commerce Pro adds variation selection, cart and checkout actions, order help, product comparison, advanced recommendations, and sales-intent analytics.

Learn more at geekybot.com .

Privacy

Depending on the settings chosen by the store owner, Geeky Bot may store conversation messages, session identifiers, response intent, product references, policy references, and product-click events in the WordPress database.

The plugin provides retention settings, conversation deletion tools, and integration with the WordPress personal-data export and erasure system. Store owners are responsible for describing their configuration and data practices in their own privacy policy.

Shopper questions are sent to an external AI provider only when the administrator has selected and configured that provider. With the Rescue search level or learning from missed searches switched on, the wording of searches that found nothing is also sent to that provider, as described under External services.

External services

Geeky Bot can operate in local grounded mode without sending shopper questions to an external AI provider. External requests occur only for optional services selected or used by an administrator.

OpenAI

When OpenAI mode is selected and an API key is saved, Geeky Bot sends the shopper’s question, a grounding instruction, relevant visible-product summaries, and relevant excerpts from approved policy pages to the OpenAI API to generate the requested answer.

The product search levels also use the OpenAI API with the saved key. Each is off until the administrator selects it under Geeky Bot → Product Search, and the Standard level makes no external requests.

• Smart Catalog: for each visible product, Geeky Bot sends the product title, categories, tags, attributes and a short summary of up to 240 characters taken from the product description, and asks for the words shoppers use for that product. It is sent when Smart Catalog is switched on, when a product is added or changed, and when the administrator asks for words to be rewritten. No shopper data is sent.
• Rescue (requires Commerce Pro): when a shopper’s search finds nothing, Geeky Bot sends the wording of that search and a list of the store’s category and product-type words, and asks which of those words fit. Each answer is stored for 30 days and reused, so the same search is not sent again during that time.
• Learning from missed searches (requires Commerce Pro, and the Smart Catalog or Rescue level): once a day, Geeky Bot sends the text of recent shopper messages that found no products, with the same list of store words, and asks for synonym suggestions. Suggestions are shown to the administrator and only used after they are accepted.

A site-wide daily and monthly limit on AI calls applies to all of these, and can be set under Geeky Bot → AI & Privacy.

Service: https://api.openai.com/

Terms: https://openai.com/policies/terms-of-use/

Privacy: https://openai.com/policies/privacy-policy/

Zywrap

When Zywrap mode is selected, Geeky Bot sends the shopper’s question, a grounding instruction, relevant visible-product context, and relevant approved policy-page context to the configured Zywrap HTTPS endpoint to generate the requested answer.

No shopper question is sent to Zywrap when local mode is selected.

Service: https://www.zywrap.com/

Terms: https://www.zywrap.com/terms

Privacy: https://www.zywrap.com/privacy

Geeky Bot website

When an administrator chooses to view information about Commerce Pro or follow support, documentation, purchase, account, or upgrade links, the browser connects to geekybot.com.

The free plugin makes no server-side requests to geekybot.com. Only when the separate Commerce Pro add-on is installed:

• Once a day, and when an administrator opens the admin after six hours, Geeky Bot reads the public Commerce Pro release file from cdn.geekybot.com to see whether an update exists. The request carries the site address in its standard WordPress user-agent.
• When a Commerce Pro license key is entered, Geeky Bot sends it to geekybot.com with the site address, the WordPress, PHP, Geeky Bot and Commerce Pro versions, and an anonymous installation ID, to activate the license, re-check it once a day, and fetch Commerce Pro updates.

Service: https://geekybot.com/

Terms: https://geekybot.com/terms-conditions/

Privacy: https://geekybot.com/privacy-policy/