ChatLab – AI Chatbot for WordPress and WooCommerce

• AI product search — Customers find products using natural language like “red dress under $100”, with product cards and an add-to-cart button right in the chat.
• Real-time product search — Searches your live WooCommerce catalog via REST API — no indexing or syncing required.
• Order tracking — Customers check order status, shipping details, and tracking numbers by providing their email — no login required.
• Inventory queries — Real-time stock availability, restock notifications, and alternative product suggestions when items are out of stock.
• Product recommendations — Intelligent suggestions based on customer queries to increase conversions by up to 30%.
• Category browsing — Customers navigate your product catalog through natural conversation.

Start with a free trial to test all WooCommerce features at no cost.

Helpful Links

• Live WooCommerce Demo — Try product search and order tracking with real data
• WooCommerce Integration Guide
• ChatLab Website
• Documentation

Full Feature List

Core (WordPress)

• AI chatbot for customer support — answers questions 24/7
• Training from your content — website pages, uploaded files, or manual Q&A
• Multi-language support — 85+ languages with automatic detection
• Customizable appearance — colors, avatar, chat icons
• Chat history & improvements — review conversations and refine answers
• Lead generation — collect emails and phone numbers
• Live chat fallback — transfer conversations to human agents
• Analytics & insights — understand what customers ask and optimize content
• Custom API Actions — connect to ERP/CRM or any backend via API calls

WooCommerce (E-commerce plans: Start, Grow, Scale)

• Real-time product search (REST API) — no indexing or syncing required
• Inventory queries — stock checks and alternative suggestions
• Order tracking — status, shipping details, tracking numbers (by email; no login required)
• AI-powered product recommendations to increase conversions
• Category browsing via natural conversation

What Website Owners Say

“The implementation process went very smoothly and professionally.” — Marketing Department, “Wieliczka” Salt Mine

“I must say your AI support is well-trained.” — Customer feedback from inMusic post-support surveys

What Store Owners Say

“The number of emails has dropped by around 40% and inquiries forwarded to the customer service team have decreased by 70% . Implementing ChatLab has been a major success.” — Dawid Kurek, E-Commerce Manager at Olimp Labs

“Buzz handles 80% of clients’ inquiries instantly and cuts routine email volume by over 70% . He never sleeps, so our 30,000 monthly visitors get real-time answers around the clock.” — Laurence Edwards, Owner at Black Mountain Honey

Pricing

WooCommerce stores (E-commerce plans)

• E-commerce Start ($49/month) — 2,400 messages/month, 2,000 products, product cards with add to cart, order status, live chat.
• E-commerce Grow ($95/month) — 11,000 messages/month, 5,000 products, AI sales insights, customer memory, weekly catalog refresh.
• E-commerce Scale ($360/month) — 50,000 messages/month, 20,000 products, daily catalog refresh, your logo and your domain.

WordPress sites without a shop (Universal plans)

• Universal Free — 100 messages/month, 1 chatbot, up to 50 pages to train on. Perfect to get started and see how it works.
• Universal Start ($18/month) — 2,400 messages/month, 2 chatbots, unlimited pages, live chat, advanced AI models.
• Universal Grow ($95/month) — 11,000 messages/month, 5 chatbots, AI insights, custom forms, WhatsApp, Messenger and Instagram, voice conversations, Email Copilot, custom API actions.
• Universal Scale ($360/month) — 50,000 messages/month, 10 chatbots, your own domain, no ChatLab branding, phone line, daily retraining.

E-commerce Start and Grow, Universal Start and Grow include a 7-day free trial — no credit card required.

Compatible Platforms

ChatLab also integrates with Shopify, PrestaShop, CS-Cart, BaseLinker, Wix, and more. Works with WooCommerce 5.0+ and WordPress 5.8+.

The same assistant also answers on WhatsApp, Facebook Messenger and Instagram, handles e-mail with Email Copilot and takes phone calls with AI voice conversations. One knowledge base, one tone, one inbox for your team, whichever channel the customer picks.

This plugin utilizes ChatLab services to deploy a pre-trained chatbot on your website, leveraging the data you’ve uploaded to the ChatLab application. For more information on privacy and terms of service , please refer to our dedicated sections.