GRT Ticket

Note on Minified JS : The public/js/supabase.js file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js

Features

• Webhooks & Integrations (New!) : Send notifications to Slack , Discord , or Zapier when a new ticket is created.
• Supabase Integration : True real-time chat powered by Supabase Realtime DB (optional)
• Guest Access (New!) : Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).
• Create and manage tickets from WordPress admin and frontend
• Real-time chat between users and admins
• Custom Fields Builder : Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields
• Advanced Search : Filter tickets by User Name or Ticket ID instantly
• Guest Ticket Submission : Users can submit tickets without an account (secure cookie access)
• User Profile : Users can manage their profile and upload avatars
• Auto-Assignment: Automatically assign tickets to agents based on category
• Agent Performance: View stats on agent performance and ticket resolution
• Email Piping: User replies via email are automatically added to ticket chat
• Email Notifications: Chat replies are sent to user email (with direct frontend links)
• IMAP/SMTP settings configurable via plugin settings
• Secure input handling and WordPress coding standards compliant
• Fully GPL-2.0 compatible

External Services

This plugin integrates with the following third-party services:

1. Twilio (Optional)