AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support
⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: *
⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat.
Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget.
Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search
PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data
Learn more about Echo Knowledge Base .
✅ AI Chat Integration
AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source.
73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff.
Why Customers Love It
- Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox.
- Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss.
- Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses.
Built-In Extras
- Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again.
- Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap.
- Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training.
- Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection : Automatically offers agent support when users mention terms like “human”, “agent”, or “support”
