MickSystems Droit de Rétractation for WooCommerce
Starting June 19, 2026, any professional entering into distance contracts through an online interface and targeting consumers in France or the European Union — regardless of where the business is established — must provide a dedicated, free, and easily accessible feature allowing the consumer to exe
About this tool.
Starting June 19, 2026, any professional entering into distance contracts through an online interface and targeting consumers in France or the European Union — regardless of where the business is established — must provide a dedicated, free, and easily accessible feature allowing the consumer to exercise their right of withdrawal directly from their customer account (French ordinance n°2026-2 of January 5, 2026, articles L.221-21 and D.221-5 of the French Consumer Code).
Scope: this obligation does not depend on the country where the merchant is established, but on whether the business targets consumers in France/the EU (site language, currency, local delivery offered, etc.). Article L.232-6 of the French Consumer Code specifies that this protection applies “even where the applicable law is that of a third country.” This plugin does not constitute legal advice ; if in doubt about your situation, please consult a legal professional.
MickSystems – Right of Withdrawal for WooCommerce covers the entire journey, on both sides:
Customer side (“My Account”):
- A clear information banner on the account dashboard.
- A direct access button on every eligible order.
- A 4-step flow: order selection, item and quantity selection, summary with optional message, confirmation.
- An email acknowledgment of receipt (durable medium), with return address and downloadable withdrawal form attached if configured.
Merchant side (dedicated dashboard):
- Summary cards, trend chart, breakdown by status.
- Per-request processing screen: per-item decision (accept/refuse), native WooCommerce refund (including through the payment gateway where supported), discussion thread with the customer, timestamped activity log.
- Settings: withdrawal period, eligible order statuses, custom request reference format (auto-acceptance threshold, reminder before deadline, and CSV export are available via the optional Premium companion plugin).
The built-in rules engine automatically computes eligibility: legal deadline, order status, product/variation exclusions (customized, perishable, unsealed, digital content, etc.), quantities already requested.
What this plugin does
- Adds a “Right of Withdrawal” tab to My Account, prominently placed on every relevant page.
