Do I need a license to use the free plugin?
No. Affiliate enrollment, referral tracking, commissions, settings, sharing tools, manual payout methods, and settings backup, restore, and reset all work without a license key or activation.
How do manual payouts work?
An affiliate requests their entire available balance. Refmora reserves that amount while the request is open. Each affiliate can have one open request at a time. A manager reviews and approves the request. The manager sends payment outside the plugin using the selected manual method. The manager selects Mark paid to record the settlement. The free plugin does not transfer money automatically. Naming a manual method PayPal does not connect it to PayPal’s API.
What does the Pro add-on include?
Pro adds PayPal Payouts and Stripe Connect API payments, currency conversion, CSV exports, and the earnings and referrals history chart.
These features are implemented in a separate plugin. The free download contains contextual information about the add-on, rather than premium code locked behind a license.
Are automatic payments sent without a review?
No. With Pro, live payments still require administrator approval and an explicit Send payment action. Sandbox and Test payments do not settle real commission balances. Do not switch provider credentials while a payment is processing.
Which currency does Refmora use?
The free plugin uses the base currency set under WooCommerce → Settings → General. It does not convert exchange rates. Orders in a different currency require the optional Pro add-on.
Previously saved currency and exchange-rate snapshots remain attached to historical financial records.
When do commissions become available?
By default, commissions become available when an order is marked Completed. You can instead set a waiting period of 1–365 days.
Commissions use product totals after discounts, excluding tax and shipping. Refunds adjust earnings. If a refunded commission has already been paid, the adjustment can reduce future balances.
How do Overview date ranges work?
Date ranges use the WordPress site’s time zone:
- Daily: today.
- Weekly: today and the previous six days.
- Monthly: today and the previous 29 days.
- This Year: January 1 through today.
- Last Year: January 1 through December 31 of the previous calendar year.
- Lifetime: all stored history through today.
Commission summaries filter by commission creation date and show current statuses, balances, and refund adjustments. Awaiting payout uses withdrawal request dates. Referral counters use click dates and customer registration dates.
The latest affiliate and withdrawal lists always show the newest records overall, regardless of the selected date range. Top Refer Links uses lifetime clicks.
These figures summarize the current ledger within the selected range. They are not snapshots of the balance as it stood on a past date.
What do the clicks and Converted bars mean?
Total clicks are the 100% baseline. Converted counts referred orders currently marked Completed, including orders whose commissions are still on hold.
The converted percentage is completed referred orders divided by tracked clicks. Repeat purchases can make this percentage exceed 100%; the visual bar itself stops at 100% width.
Approved affiliates see their own lifetime activity. They cannot view another affiliate’s records.
How does the Pro history chart calculate its figures?
Earnings uses released commissions grouped by creation date, after refund adjustments. Pending and rejected commissions are excluded. Converted uses referred orders currently marked Completed, including commissions still on hold, grouped by commission record creation date in the displayed currency. Clicks includes all tracked referral clicks. The Daily range uses one shared daily point because clicks are stored by day. This Year and Last Year use monthly points. Lifetime combines consecutive months when needed to stay within 30 points while retaining older records.
How are Top Refer Links ranked?
Links are ranked by tracked clicks for each affiliate and destination across all recorded dates. Only links with at least one click appear. This ranking stays on a lifetime basis when an Overview date filter is selected.
Public homepages, pages, posts, products, taxonomy pages, and archives can be tracked. Each valid incoming affiliate link counts toward its canonical destination. Normal internal browsing without a referral parameter does not add clicks.
Referral parameters, marketing parameters, and URL fragments are removed when identifying the canonical destination, so variants of the same link share a counter. Different public destinations have separate counters.
Tracking excludes arbitrary request parameters, search terms, previews, private or password-protected content, cart, checkout, account pages, admin pages, REST endpoints, feeds, and missing pages. Self-referrals, blocked or ineligible affiliates, and visits disallowed by the consent filter are also excluded.
Repeated visits to the same affiliate and destination are suppressed for 30 minutes using a signed cookie that holds up to 12 recent pairs.
Where can I browse and copy referral links?
The Overview shows up to five Top Refer Links without pagination. See More Refer Links opens the dedicated Refer Links tab between Affiliates and Commissions.
The admin Refer Links table has ten rows per page, All/10+/100+ click filters, and URL or affiliate search. The manager Customers list also supports search and ten-row pagination. Affiliate referral links, commissions, withdrawals, and customers use five rows per page. Each table keeps its own page parameter.
Copy Link always copies the affiliate’s referral URL. View Link opens a new tab: admins open the canonical destination without a referral parameter, while affiliates open their own referral URL.
The Referral clicks and Registered customers metrics are clickable. In the affiliate dashboard, they jump to the relevant personal sections. In the admin dashboard, they open Refer Links or the referral-attributed Customers list.
How should I configure caching?
Exclude refm_ref, or your custom referral parameter, from full-page caching. Keep My Account, Cart, Checkout, and personalized pages for logged-in users uncached. In LiteSpeed, use Do Not Cache Query Strings. Do not use Drop Query String for referral parameters. Apply matching exclusions at your hosting or CDN level, then clear existing caches.
What does a settings backup include?
A JSON backup includes program, sharing, email, and appearance settings. It is a settings backup, not a database backup.
Financial records, license state, payment-provider credentials, and product-specific overrides are excluded. Restore validates JSON files up to 1 MB. Reset requires typing RESET and preserves financial history.
Only administrators can manage settings backups.
The separate Clear data tool requires typing CLEAR DATA. It permanently removes Refmora affiliate enrollments, referral links and counters, referred-customer records, commissions, and withdrawals. It keeps WooCommerce customers and orders, settings, product rules, and license. Clear data is unavailable while a payout is processing. Orders attributed before a clear cannot recreate the removed commission history.
Can I update the free plugin without a key?
Yes. After directory publication, the free plugin uses the standard WordPress.org update system. Pro add-on updates are handled separately and never replace the free package with externally downloaded code.
