Reservation.Tools Embedded Booking Form for Restaurants, Clubs, Bars

Different Levels of User Access (Manager, Admin, Hostess)

You can set up different user roles with specific access levels to ensure that only authorized users have access to specific features and data. The main roles include Manager, Hostess, and Admin.

The Hostess level provides access to essential features required for managing reservations, such as the ability to create and edit reservations, manage waitlists, and view floor plans. However, Hostess users do not have access to more advanced features such as reports and analytics.

Reservations from Google Search and Google Maps

Reservation Tools is an official partner of “Reserve with Google” which is a specialized feature designed to enhance Google Business services by enabling users to book reservations directly from search results.

When potential clients find your business on Google Search, they can make a reservation using the Reserve with Google platform. The platform is mobile-friendly and standardized, making it easy for clients to book a table quickly and easily.

We will assist you to enable reservation bookings on Google, so potential clients can easily find your venue. For all our customers, the integration with “Reserve with Google” is provided as a free service.

Online Reservations from Your Website Form

You can integrate an online reservation form on your website. This form can be fully customised to match the website’s design and branding, providing a seamless user experience for customers.

The reservation form includes fields for customers to enter their name, email, telephone number, and use a drop-down menus to choose the number of people in their party and their preferred date and time for the reservation. The form also includes fields for preferred dining area or other specific requirements.

By allowing your customers to make reservations through your website, you can save time, increase efficiency, and improve the overall customer experience.

Online Reservations from Facebook, Instagram and Booking Marketplaces

This feature allows customers to make a reservation using different online platforms. You can take advantage of the social media platforms’ large user base and allow customers to book directly through your social media pages.

Online reservations from Facebook, Instagram, and Booking marketplaces offer a seamless and convenient experience for your customers, allowing them to easily book a table without having to call you or visit your website.

Live Availability Checker to Prevent Overbooking

The Live Availability Checker is a tool that helps you to manage your reservations and prevent overbooking. It works by checking the availability in real-time and providing up-to-date information to both the business and the customer.

The Live Availability Checker acts as a central hub where you can manage all your bookings from different channels. Whenever a customer makes a booking, the Live Availability Checker automatically updates the availability, making it visible to other potential customers. This ensures that customers are only offered booking options that are currently available and prevents the risk of double-booking.

Online Access to The App

Our reservation management solution is cloud-based, providing online access to our app from any device with an internet connection. Whether you’re using a computer, laptop, or smartphone, you can easily access the RT app and manage your reservations with ease.

To access the app, you can simply use a web browser on your device or download the mobile app directly. This provides you with the flexibility to manage your reservations on-the-go and from any location.

Real Time Data Update

No more worries about double bookings or out-of-date information.

Reservation Tools is equipped with a powerful real-time data synchronization feature that ensures all users within the same account can access and work on the app simultaneously, regardless of their location or device. This means that hosts, managers, and administrators can collaborate on the platform in real time, ensuring that all data is up-to-date across all devices.

With this feature, you can rest assured that all changes made to bookings, cancellations, and modifications are instantly updated across all devices.

The real-time data update feature is designed to enhance productivity and efficiency, providing you with a seamless reservation experience.

Manage Multiple Venues Through One Account

This convenient functionality enables owners or managers to easily manage multiple venues using a single account, as it provides a consolidated view of reservations, making it easier to track availability, seating capacity, and overall business performance. To ensure you stay ahead of the challenges of running multiple venues, it allows you to monitor reservations created and edited by your staff in real-time or to create and edit data by yourself, providing a greater control over the reservation process.

Create Reservations at Ease

Making reservations is a breeze with our app. You have two easy options: simply click on the desired table or use the dedicated reservation form. The reservation form connects to your RT database, and as you type the first letter of the client’s name, a list of names appears. This allows you to choose from existing clients and automatically fills in their details such as name and phone number. You can add as many tables as needed to a single reservation and accommodate an unlimited number of guests. Customisation options include adding specific client’s preferences (e.g., smoker, deposit, etc.), comments, and venue zones

Edit Reservations

You can edit existing reservations with just one click. If any changes are necessary, you can easily update all the information entered, and even transfer the reservation to the waiting list if needed.

Closing A Reservation

In the event that you need to close a reservation, our app offers you several options to choose from, including: • Client didn’t show up; • Canceled by the customer; • Canceled by the venue.

The selected reason will be accurately recorded in our database under the specific reservation and client’s name, ensuring clear and organized record-keeping.

Automated Data Entries from Incoming Phone Calls

When a customer calls to make a reservation, the system can automatically recognize the phone number and cross-reference it with the data already stored in your database. This eliminates the need for manual data entry. If the phone number matches an existing customer, the app can automatically retrieve and fills their data into the new reservation, including their name, phone number, and any other relevant information.

This not only saves time and reduces the risk of errors or typos, but also provides a personalised experience for the customer. Your staff will be able to address the customer by name and reference any past reservations or preferences.

Module for Customer Accommodation and Quick Reservation Search and Browsing

You can easily search for specific reservations by entering relevant keywords or letters, and sort them by customer name, date or time. Sorting reservations by name and time allows you to quickly organize and prioritise bookings, making it easier to manage the workload.

The module enables users to browse through reservations effortlessly, providing a seamless experience for both customers and staff.

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