Returino – Formular de retur for WooCommerce
Returino adds a public 2-step withdrawal / return-request form to your WooCommerce store, built for Romania’s OUG 18/2026 requirements on digitising the withdrawal process (an online-accessible form and a durable-medium confirmation). The withdrawal right itself — the 14-day period, the exceptions a
About this tool.
Returino adds a public 2-step withdrawal / return-request form to your WooCommerce store, built for Romania’s OUG 18/2026 requirements on digitising the withdrawal process (an online-accessible form and a durable-medium confirmation). The withdrawal right itself — the 14-day period, the exceptions and the refund — is governed by OUG 34/2014 , which OUG 18/2026 amends rather than replaces.
The customer identifies their own order (order number + billing email), selects exactly which products to return — partial returns, not just the whole order — and receives a durable-medium email confirmation with the exact details of the request.
Key features:
- Public 2-step form, without leaving your site — no external platform and no customer account required.
- Partial returns: the customer picks exactly which products and quantities to return, not the whole cart.
- Strict server-side validation — products and quantities are read straight from the order, not from what the customer’s browser submits.
- IBAN requested only when it’s actually needed (cash on delivery, bank transfer) — card payments are refunded automatically to the card, with no IBAN prompt.
- The return reason is optional — the customer can submit the request without filling one in.
- Rejection reasons: define a list of preset reasons, then on rejection pick one or type it on the spot — the (mandatory) reason is sent in the customer’s email, shown on the request in My Account and on the admin request panel, and added as an order note.
- Per-category rules: exclude certain categories from returns (the legal exceptions to the right of withdrawal — art. 16 of OUG 34/2014) or grant them a longer window — never under 14 days. Ineligible products are clearly marked on the form.
- One active request per order: while one is in progress the customer can’t open another; after it’s resolved they can come back for the remaining items, and a rejection allows a fresh attempt.
- Instant durable-medium email confirmation with the customer’s name, order number, exact products and the exact date/time of the request — useful for any consumer-protection (ANPC) checks.
- The form page is created automatically on activation (if one doesn’t already exist) — nothing to set up by hand.
