SendPulse – Live Chat and Chatbot

1. 01Upload ‘sendpulse-livechat’ to the ‘/wp-content/plugins/’ directory
2. 02Activate the plugin through the ‘Plugins’ menu in WordPress
3. 03Go to your Admin Panel -> Settings -> SendPulse LiveChat
4. 04Paste to text box LiveChat code for your site from SendPulse Chatbots section

WHAT IS SENDPULSE?

SendPulse is a multi-channel marketing automation platform for multifaceted business promotion and customer retention.

SendPulse allows you to send email, SMS, and web push campaigns, stay in touch with clients using Telegram, Facebook Messenger, WhatsApp, and Instagram chatbots, and create landing pages in just 15 minutes.

You can easily track all of your marketing activities and gather customer data with SendPulse’s free CRM.

Create a SendPulse account and start using live chat, chatbots, pop-ups, websites, and email marketing for free.

Do I need a SendPulse account to use this live chat plugin?

Yes. You can create your SendPulse account at https://sendpulse.com/features/live-chat

How can I add Live Chat to my WordPress site?

You need to have an account at SendPulse.com. Go to the “Chatbots” section in your SendPulse account. If you have not connected any channels before, click Connect. If you already have connected bots, go to the “Manage bots” section, and click Add bot. You can also click Connect next to “Live chat.” Enter your project name and a link to a site where you want to add your widget. Click Continue. You can copy the installation code after you customize the widget appearance. Go to your WordPress Admin Panel -> Settings -> SendPulse LiveChat Paste installation code to text box in front of Paste your LiveChat code here text.

I don’t want to use plugin. Is there a way to use Live Chat without plugin?

Yes. You can copy the installation code and add it in template before tag at footer.php template

I don’t want to use plugin and not familiar with coding. Is there another way to use Live Chat without plugin?

Yes. If your theme support widgets you can add installation code at Html widget at footer section.

How to Add Live Chat Code to a Website Using Google Tag Manager?

If you don’t have access to your website’s source code or want to separate the scripts related to tracking and marketing, you can add your live chat widget code using Google Tag Manager. You can read about this way in our Knowledge Base

How can I customize Live Chat Appearance

You can read about Live Chat customization in our Knowledge Base

How to Interact with my Website Visitors via Live Chat?

You can read full article with examples at our Knowledge Base How to Interact with Your Website Visitors via Live Chat

You write your Live Chat support chatbots. How can I set up a chatbot for my site?

Once you create your widget, you can start automating your communication. You can read more in our Knowledge Base: * How to Set Up Your Bot * How to Create an Automated Live Chat Flow for Your Website * How to Connect ChatGPT From OpenAI to Your Chatbot

Why is the live chat not appearing on my website?

If the live chat does not appear on your website, the issue is often caused by frontend optimization plugins.

Many performance plugins (such as WP Rocket, Autoptimize, LiteSpeed Cache, etc.) modify how JavaScript is loaded by enabling features like:

• JavaScript minification
• JavaScript combination (bundling)
• Deferred or delayed script execution

These optimizations can change the loading order or execution timing of third-party scripts and may break the live chat initialization.

How to fix:

1. 01Temporarily disable JavaScript optimization options and check if the live chat starts working.
2. 02If it works, re-enable options one by one to identify the conflicting setting.

For WP Rocket users:

• Disable the “Combine JavaScript files” option
• Clear the cache after making changes

In some cases, excluding the live chat script from optimization may also help:

cdn.pulse.is

Note: JavaScript combination is often unnecessary on HTTP/2-enabled websites and may cause compatibility issues with third-party services.