How do I get a Worldwide Express account number?
Worldwide Express is a US national franchise organization. Check your phone book for local listings or call its corporate office at 1-800-758-7447 and ask how to contact the sales office serving your area.
Where do I find my Worldwide Express username and password?
Usernames and passwords to Worldwide Express’s online shipping system are issued by Worldwide Express. Contact the Worldwide Express office servicing your account to request them. If you don’t have a Worldwide Express account, contact the Worldwide Express corporate office at 1-800-758-7447.
Where do I get my Worldwide Express authentication key?
You can can request an authentication key by logging into Worldwide Express’s online shipping system ( speedship.wwex.com ) and navigating to Services > Web Services. An authentication key will be emailed to you, usually within the hour.
How do I get an API key for my plugin?
You must register your installation of the plugin, regardless of whether you are taking advantage of the trial period or purchased an API key outright. At the conclusion of the registration process an email will be sent to you that will include the API key. You can also login to eniture.com using the username and password you created during the registration process and retrieve the API key from the My API keys tab.
How do I change my plugin API key from the trail version to one of the paid subscriptions?
Login to eniture.com and navigate to the My API keys tab. There you will be able to manage the licensing of all of your Eniture Technology plugins.
How do I install the plugin on another website?
The plugin has a single site API key. To use it on another website you will need to purchase an additional API key. If you want to change the website with which the plugin is registered, login to eniture.com and navigate to the My API keys tab. There you will be able to change the domain name that is associated with the API key.
Do I have to purchase a second API key for my staging or development site?
No. Each API key allows you to identify one domain for your production environment and one domain for your staging or development environment. The rate estimates returned in the staging environment will have the word “Sandbox” appended to them.
Why isn’t the plugin working on my other website?
If you can successfully test your credentials from the Connection page (WooCommerce > Settings > Speedfreight > Connections) then you have one or more of the following licensing issue(s): 1) You are using the API key on more than one domain. The API keys are for single sites. You will need to purchase an additional API key. 2) Your trial period has expired. 3) Your current API key has expired and we have been unable to process your form of payment to renew it. Login to eniture.com and go to the My API keys tab to resolve any of these issues.
Why were the shipment charges I received on the invoice from Worldwide Express different than what was quoted by the plugin?
Common reasons include one of the shipment parameters (weight, dimensions) is different, or additional services (such as residential delivery) were required. Compare the details of the invoice to the shipping settings on the products included in the shipment. Consider making changes as needed. Remember that the weight of the packing materials is included in the billable weight for the shipment. If you are unable to reconcile the differences call your local Worldwide Express office for assistance.
Why do I sometimes get a message that a shipping rate estimate couldn’t be provided?
There are several possibilities:
- UPS has restrictions on a shipment’s maximum weight, length and girth which your shipment may have exceeded.
- There wasn’t enough information about the weight or dimensions for the products in the shopping cart to retrieve a shipping rate estimate.
- The Worldwide Express web service isn’t operational.
- Your Worldwide Express account has been suspended or cancelled.
- Your Eniture Technology API key key for this plugin has expired.
