Web Queenz Withdrawal Manager for WooCommerce

The plugin is designed to help merchants comply with EU Directive 2011/83/EU on consumer rights, specifically the 14-day right of withdrawal for online purchases.

Yes. Directive (EU) 2023/2673 requires a visible, easy-to-use “Withdrawal Button” on all online interfaces. This plugin implements the specific two-step confirmation process required by the new law to ensure your store remains compliant before the deadline.

No. The plugin manages the withdrawal request workflow — receiving, tracking, approving, and communicating with customers. The actual refund processing is handled separately through WooCommerce’s standard refund system by the store administrator.

Yes. The plugin includes a dedicated guest withdrawal portal. Guests verify their identity using their Order ID and billing email address. The portal can be disabled in settings if not required.

EU Directive 2011/83/EU requires a minimum of 14 days. The plugin enforces this minimum — if you enter a lower value in settings it will automatically be corrected to 14 days.

Yes. The plugin is fully compatible with WooCommerce High Performance Order Storage (Custom Order Tables). All WooCommerce order operations use WooCommerce-native APIs.

Yes. The product selection system supports partial withdrawals — customers can select individual items and quantities from their order.

Yes. The plugin sends three types of emails: an admin notification when a new request is submitted, a customer confirmation with a reference number, and a customer notification when their request status changes. All emails can be enabled or disabled individually in settings.

By default, all withdrawal request data is preserved when the plugin is uninstalled. This protects your operational and compliance records from accidental deletion. If you want data to be deleted on uninstall, enable the “Delete plugin data on uninstall” option in Settings → Advanced before uninstalling.

The plugin provides technical tools to support GDPR compliance including personal data export and erasure (anonymization) support through WordPress and WooCommerce privacy tools. Merchants remain responsible for their own privacy policies and legal compliance obligations.

All data is stored locally in your WordPress database. The plugin does not send any customer data to external servers.

Yes. Email templates can be overridden by placing custom versions in your theme under your-theme/euwm/emails/ . The same applies to all frontend templates.

Go to Settings → Permalinks and click Save Changes . This flushes WordPress rewrite rules and registers the new endpoint. This is required after installation or major updates.