Hive Support | AI-Powered Help Desk, Live Chat and Chatbot
Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress. ✨ AI
Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress.
✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones.
🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.
With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.
Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.
🚀 Get Pro | Docs
✴️ Hive Support Key Features
✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses.
✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based)
✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.
✅ AI Chatbot with RAG Knowledge Base (Pro) – Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time.
✅ AI to Human Handoff (Pro) – When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history.
✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time.
✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place.
✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off.
✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send.
