Dialogue for WooCommerce

Privacy

What the plugin sends to Dialogue

• When you connect: your site address, store name, WordPress REST API address, currency, language, time zone and the WordPress, WooCommerce and plugin versions. WooCommerce then sends Dialogue a read-only API key that you approve.
• When a product changes: only the ids of the changed or deleted products. Dialogue then reads those products (names, descriptions, prices, stock, attributes, categories, tags, brands, images) through the read-only key.
• When an order is paid: order id and number, status, totals (total, subtotal, discount, shipping, tax), currency, coupon codes, creation and payment dates, how it was placed (checkout or block checkout), and for each product bought: product and variation id, SKU, name, quantity and price. It also sends the random Dialogue visitor id and session id from the shopper’s cookies, and whether the order was placed on a phone or a computer.
• Never sent by the plugin: customer names, email addresses, phone numbers, billing or shipping addresses, IP addresses, browser details or card details.
• The storefront script runs in the shopper’s browser and talks to Dialogue directly (to show the assistant and recommendations and to count views and clicks). As with any web service, Dialogue receives the browser’s IP address and user agent with those requests; see Dialogue’s privacy policy.

Cookies

Dialogue’s storefront script sets first-party cookies dai_v_h (random visitor id, 1 year) and dai_v_s (session, 4 days) to recognise returning visitors and connect orders to Dialogue visits. If your store uses a consent banner that supports the WP Consent API, these cookies are only set after the visitor allows statistics cookies. The plugin adds suggested text to Settings → Privacy → Policy guide .

Stored in WordPress

The connection details and a shared secret (used to sign every request between your store and Dialogue) are kept in your WordPress options. The secret is never shown. Disconnecting or deleting the plugin removes them and the WooCommerce API key.