subba – AI Receptionist, Chatbot & Online Booking

External services

This plugin connects your site to subba , a service operated by Polarize Ltd, so the chat, booking and enquiry features can work. It is required for the plugin to function, and nothing is sent until you connect or configure it. Here is exactly what is sent, and when:

1. 01Chat widget (api.subba.pro). When the chat widget is enabled, each page that shows it loads a small launcher script from https://api.subba.pro/f/<your form id>/chat.js and opens the chat in a subba-hosted frame. If a visitor uses the chat, the messages they type and any contact details they choose to give (such as name, email or phone) are sent to subba to generate a reply and log the enquiry. Nothing is sent for visitors who do not open the chat.
2. 02Booking embed (book.subba.pro). On any page that uses the [subba_booking] shortcode, your booking widget is embedded from https://book.subba.pro/b/<your booking handle> . Details a visitor enters to make a booking (such as name, email, phone, chosen service and time) are sent to subba to create the booking.
3. 03Ordering embed (book.subba.pro). On any page that uses the [subba_order] shortcode, a script is loaded from https://book.subba.pro/b/<your booking handle>/order.js and your order page is embedded from https://book.subba.pro . The script passes the address of that page to subba, so guests can be sent back to it after paying. Details a guest enters to order (such as name, email, number of people, special requests and the dishes chosen) are sent to subba to place the order; card payments are taken by Stripe on your own Stripe account.
4. 04Form forwarding (api.subba.pro). When form forwarding is enabled, a submission from a supported form plugin is sent to https://api.subba.pro/f/<your form id> so subba can answer and log it. The data sent is the submitter’s name, email address and message, plus a “source” label of “wordpress”. Submissions are only forwarded while this option is switched on.
5. 05Connecting (app.subba.pro and api.subba.pro). When you click Start free for 30 days , Get started with subba or Connect with subba , your browser goes to https://app.subba.pro with this site’s address and name, the address to come back to, and two random values that secure the connection. After you sign up or sign in and approve, this site’s server sends subba a one-time code and a secret value at https://api.subba.pro/connect/token , and receives your Form ID, booking handle and business name, which are saved in your WordPress settings. No password, key or token for your subba account is stored in WordPress. Nothing is sent unless you click one of these buttons.

By enabling these features you agree to subba’s terms and privacy policy:

• Terms of service: https://subba.pro/terms
• Privacy policy: https://subba.pro/privacy